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Gateway Chevrolet

Avondale, AZ

4.5
8,243 Reviews
Joe Gambino, Sr has had a passion for cars since he was a young boy. Growing up in Brooklyn, New York he was afforded many opportunities, but none compared to his dreams of one day owning his own car dealership. In 1956 Mr. Gambino and his wife moved to Phoenix, AZ and purchased Bobby Unser Chevrolet in 1983. The store was renamed Joe Gambino Chevrolet shortly thereafter. For years, Mr. Gambino lived the life he had always dreamed of and enjoyed the privilege of being the furthest Chevrolet dealer west in the country. People flocked from miles around to visit Joe Gambino Chevrolet because of their honest, up-front business model: We're not completely satisfied until you're completely satisfied.At Joe Gambino's Gateway Chevrolet, we believe a trusting relationship with our customers is the best way to run a business. We don't just want one-time customers; we want you to purchase vehicles from us for generations to come. We want you to become a part of the Gateway Chevrolet family, and believe, just as Joe Gambino, Sr did, that a family run business is the best type of business. A lot of things have changed over the years, but two things remain the same. A family owned business with over 30 years of experience in the Phoenix, Scottsdale, Glendale and greater Arizona area, and our philosophy: we're not completely satisfied until you're completely satisfied. In 1997, Joe Gambino Chevrolet became Gateway Chevrolet and in January 2002, they moved from their old location on East Van Buren to a brand-new state of the art facility in the Avondale Automall located at 9901 W. Papago Freeway. The new location provided expanded service bays, comfortable customer areas and even more room for inventory; but most importantly, an ease of business that can only be translated into happy customers.Joe Gambino, Sr has a son Joseph (or Joe Jr.) Joe Jr's affinity for rare automobiles and to be just like his dad led him into the business at a young age. When Joe Jr was 23, he became a sales person at Gateway Chevrolet. His determination for success and perfection led him up through the ranks until 2010 when he became the General Manager of Gateway Chevrolet. Committed to selling cars at a great price and maintaining a positive relationship with the community, Joe Gambino, Jr. and Joe Gambino's Gateway Chevrolet have become a staple in the Phoenix and Greater Arizona area.
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9901 West Papago Freeway

Avondale, AZ

85323

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Showing 8,243 reviews

June 10, 2022

Marc was more than great I called him and he found a Colorado that would fit my needs. Then the next morning when I went in to see the vehicle he advised that a truck came in that morning that would bet More

by pauldufresne0
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marc Cone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Gateway Chevrolet responded

Hello pauldufresne0, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please do not hesitate to contact us with any questions. -Team Gateway

June 10, 2022

I called Marc in regard to needing a small truck for my pool company. Marc was able to find me a truck to meet my needs. The following day when I went into your dealership Marc advised me that a truck came More

by pauldufresne0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Cone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Gateway Chevrolet responded

Hi pauldufresne0 , thank you for your kind review; we are happy to pass along your comments to Marc and the team here at Gateway Chevrolet. We sincerely value your business and look forward to your next visit! - Team Gateway

June 10, 2022

Everyone was so nice customer service was so incredible we even went to other dealers On the block and this one definitely had the best customer service and friendliest people More

by ISABELL16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DeQuinten Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erasmo "Razz" Quirino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwayne Washington, Justin Mongar, James Garcia Sanchez, Omar Polo, Sergio Sandoval, Omar Ruvalcaba, Gabriel Salazar
Jun 16, 2022 -

Gateway Chevrolet responded

Hello ISABELL16, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

June 09, 2022

Went in for service yesterday and did an amazing job they even told one of their technicians to ride with me so he can feel my issue with my tires and they resolved it. More

by guerequej
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Paul
Jun 11, 2022 -

Gateway Chevrolet responded

Hello guerequej, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Gateway Chevrolet, INC. and we hope to see you again. Best Wishes, Team Gateway

June 09, 2022

Service was very quick and professional. The service advisor (Zach) was a pleasure to work with. More

by mcsmith77
Recommend Dealer
Yes
Employees Worked With
Zach Sheldon
Jun 11, 2022 -

Gateway Chevrolet responded

Hi mcsmith77, thank you for your kind review; we are happy to pass along your comments to Zach and the team here at Gateway Chevrolet, INC.! Thank you again for choosing Gateway Chevrolet, INC. and we hope to see you again. Best Wishes, Team Gateway

June 09, 2022

Very polite and excellent, well informed service. Mike was our salesman and he was extremely helpful, knowledgeable. He wasn't pushy unlike other salesman in the business. More

by GINAGNES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fuentes
Jun 22, 2022 -

Gateway Chevrolet responded

Hello GINAGNES, thank you for your kind review; we are happy to pass along your comments to Michael and the team here at Gateway Chevrolet. If you have any further questions, please give us a call. We're always happy to help! - Team Gateway

June 09, 2022

Great experience thanks for helping me find the perfect truck, I appreciate the since of urgency More

by janettemedinatx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherief Afifi (not sure of last name)
Jun 22, 2022 -

Gateway Chevrolet responded

Hello janettemedinatx, Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! - Team Gateway

June 09, 2022

finance manager took the time to counsel my 19 year old son so that he made the right decisions. first time buying a car by himself. More

by SUZZPHIPPS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmanuel Quezada
Jun 22, 2022 -

Gateway Chevrolet responded

Hello SUZZPHIPPS, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit! If you have any further questions, please give us a call. We're always happy to help! - Team Gateway

June 08, 2022

Dominique the service writer was very professional, detail orientated and explained everything well. The vehicle was right on time. I am very satisfied with the professionalism. More

by CRAIG.ELLINGSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominick Bartnik
Jun 10, 2022 -

Gateway Chevrolet responded

Hello CRAIG.ELLINGSON, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Gateway Chevrolet, INC. and we hope to see you again. Best Wishes, Team Gateway

June 08, 2022

This dealer did not take care of me when iy came down to fixing my car, it took them 2 years to finally get serious about the problem, dozens and dozens of visits later, they finally replaced my engine, how More

by chinowillie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kelli Meusel & Trini Sanchez
Jun 10, 2022 -

Gateway Chevrolet responded

Thank you chinowillie, for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 687-3503 to discuss your concerns, as your satisfaction is of utmost importance to us. Best Wishes, Team Gateway

Jun 10, 2022 -

chinowillie responded

The damaged has been done, every time I gave you the opportunity to make it right, every time you negated the fact that this is my only source of transportation and that you as the dealer could have lend or rented me a vehicle for inconvenience that you created, instead you had me rented for myself and had me pay for the expenses, this is not taking care of your customers if you ask me...this was a manufacturers issue, it wasnt something i did to the truck... I will never buy anything from this dealer again, I wont recommend it to my family nor my friends...good luck if you use them, they are quick to make a sell buy when it comes time for customer service, beyond poor expections!!! They have forgotten the meaning of customer service. I LEFT MULTIPLE MESSAGES TO THEIR SATISFACTION TEAM AND NOT ONE CALLED ME BACK, now that this message is public, their quick to respond but I dont want to talk to anyone now, they had their chance....

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