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Gateway Chevrolet
Avondale, AZ
8,356 Reviews
Joe Gambino, Sr has had a passion for cars since he was a young boy. Growing up in Brooklyn, New York he was afforded many opportunities, but none compared to his dreams of one day owning his own car dealership.
In 1956 Mr. Gambino and his wife moved to Phoenix, AZ and purchased Bobby Unser Chevrolet in 1983. The store was renamed Joe Gambino Chevrolet shortly thereafter. For years, Mr. Gambino lived the life he had always dreamed of and enjoyed the privilege of being the furthest Chevrolet dealer west in the country. People flocked from miles around to visit Joe Gambino Chevrolet because of their honest, up-front business model: We're not completely satisfied until you're completely satisfied.At Joe Gambino's Gateway Chevrolet, we believe a trusting relationship with our customers is the best way to run a business. We don't just want one-time customers; we want you to purchase vehicles from us for generations to come. We want you to become a part of the Gateway Chevrolet family, and believe, just as Joe Gambino, Sr did, that a family run business is the best type of business.
A lot of things have changed over the years, but two things remain the same. A family owned business with over 30 years of experience in the Phoenix, Scottsdale, Glendale and greater Arizona area, and our philosophy: we're not completely satisfied until you're completely satisfied.
In 1997, Joe Gambino Chevrolet became Gateway Chevrolet and in January 2002, they moved from their old location on East Van Buren to a brand-new state of the art facility in the Avondale Automall located at 9901 W. Papago Freeway. The new location provided expanded service bays, comfortable customer areas and even more room for inventory; but most importantly, an ease of business that can only be translated into happy customers.Joe Gambino, Sr has a son Joseph (or Joe Jr.) Joe Jr's affinity for rare automobiles and to be just like his dad led him into the business at a young age. When Joe Jr was 23, he became a sales person at Gateway Chevrolet. His determination for success and perfection led him up through the ranks until 2010 when he became the General Manager of Gateway Chevrolet. Committed to selling cars at a great price and maintaining a positive relationship with the community, Joe Gambino, Jr. and Joe Gambino's Gateway Chevrolet have become a staple in the Phoenix and Greater Arizona area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 8,356 reviews
Verified Customer
September 21, 2021
I was initially quoted 2 hours for my oil change. After 3.5 hours of waiting, I found my service person, Kyle who informed me that there was a recall on my car and that it needed a system update for my rad 3.5 hours of waiting, I found my service person, Kyle who informed me that there was a recall on my car and that it needed a system update for my radio. The feedback I want to give, is please communicate that to your customers. I feel that my time was not valued and wasted. Taking the extra 5 minutes to give me a call to let me know it's going to be longer is basic customer service skills and is appreciated as a customer. The car wash at the end was rushed and looked very badly when I pulled away, but since the plans that I had were ruined, I didn't have time to go back to get it rewashed. Additional feedback is the amount of emails and text messages I got reminding me of my appointment was excessive. I understand that people miss their appointments, but the daily reminders are not needed More
by Map
Employees Worked With
Kyle
September 21, 2021
Took my 2021 chevy silverado to have the cruise control checked cause it showed unavailable.They had it for 2 full days took it in at 7 am and picked it up the next day at 5 pm. They didn't even looked at checked cause it showed unavailable.They had it for 2 full days took it in at 7 am and picked it up the next day at 5 pm. They didn't even looked at it. So i just picked it up.This is the first time i have ever taken my vehicles to Gateway. So i took it in to Sands chevrolet and the fixed it in 1 day. Very poor service More
by RMORENO20
Employees Worked With
First name was Robert in the service dept.
September 21, 2021
Went in for a oil change and it took almost 3 hours to complete. I was there at 720 and didn't get finish tell almost 10. complete. I was there at 720 and didn't get finish tell almost 10. More
by ritcano1
Employees Worked With
September 21, 2021
Excellent experience with the service department for my Traverse. Robert kept us informed and quoted accurate pricing even before I brought my vehicle in. Traverse. Robert kept us informed and quoted accurate pricing even before I brought my vehicle in. More
by SNBARVIZO
Employees Worked With
Robert and Kelly
September 20, 2021
Everyone here went out of their way to help my husband and I. Specially our sales guy Marc Cone super Friendly and made sure we where happy with our purchase. and I. Specially our sales guy Marc Cone super Friendly and made sure we where happy with our purchase. More
by clark142015
September 18, 2021
Good service department and customer communication during the service appointment. Only constructive criticism is the wait was longer than normal even with an appointment. the service appointment. Only constructive criticism is the wait was longer than normal even with an appointment. More
by lallhogan
Employees Worked With
Service Department Robert
