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Gateway Chevrolet

Avondale, AZ

4.5
8,289 Reviews
Joe Gambino, Sr has had a passion for cars since he was a young boy. Growing up in Brooklyn, New York he was afforded many opportunities, but none compared to his dreams of one day owning his own car dealership. In 1956 Mr. Gambino and his wife moved to Phoenix, AZ and purchased Bobby Unser Chevrolet in 1983. The store was renamed Joe Gambino Chevrolet shortly thereafter. For years, Mr. Gambino lived the life he had always dreamed of and enjoyed the privilege of being the furthest Chevrolet dealer west in the country. People flocked from miles around to visit Joe Gambino Chevrolet because of their honest, up-front business model: We're not completely satisfied until you're completely satisfied.At Joe Gambino's Gateway Chevrolet, we believe a trusting relationship with our customers is the best way to run a business. We don't just want one-time customers; we want you to purchase vehicles from us for generations to come. We want you to become a part of the Gateway Chevrolet family, and believe, just as Joe Gambino, Sr did, that a family run business is the best type of business. A lot of things have changed over the years, but two things remain the same. A family owned business with over 30 years of experience in the Phoenix, Scottsdale, Glendale and greater Arizona area, and our philosophy: we're not completely satisfied until you're completely satisfied. In 1997, Joe Gambino Chevrolet became Gateway Chevrolet and in January 2002, they moved from their old location on East Van Buren to a brand-new state of the art facility in the Avondale Automall located at 9901 W. Papago Freeway. The new location provided expanded service bays, comfortable customer areas and even more room for inventory; but most importantly, an ease of business that can only be translated into happy customers.Joe Gambino, Sr has a son Joseph (or Joe Jr.) Joe Jr's affinity for rare automobiles and to be just like his dad led him into the business at a young age. When Joe Jr was 23, he became a sales person at Gateway Chevrolet. His determination for success and perfection led him up through the ranks until 2010 when he became the General Manager of Gateway Chevrolet. Committed to selling cars at a great price and maintaining a positive relationship with the community, Joe Gambino, Jr. and Joe Gambino's Gateway Chevrolet have become a staple in the Phoenix and Greater Arizona area.
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9901 West Papago Freeway

Avondale, AZ

85323

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Showing 8,289 reviews

March 17, 2021

took my truck in because it was turning off when i was driving it it was a bad cable i was not happy with the price five hundred dollars which four of it was for labor i took a look at it and it was a sim More

by hernandez301
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
john sheldon
Mar 18, 2021 -

Gateway Chevrolet responded

Hello hernandez301, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (623) 687-3503 when you have a chance. Thank you, and we look forward to hearing from you. Best Wishes, Team Gateway

March 17, 2021

I had requested an estimate for the drivers seat adjuster but was not done. Was advised after of this and rep advised me she had taken a picture and would send me back the estimate but again was not done. More

by andrearamirez0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Liz
Mar 18, 2021 -

Gateway Chevrolet responded

Thank you andrearamirez0 for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 687-3503 to discuss your concerns, as your satisfaction is of utmost importance to us. Best Wishes, Team Gateway

March 16, 2021

We drove all the way from Yuma, I had tried to do as much as I could over the phone to not spend too much time there. The sales rep I had talked to was very busy so he should have sent us to another rep. He More

by aspencer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Trevor
Mar 31, 2021 -

Gateway Chevrolet responded

aspencer Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are disappointed to learn of your experience here at Gateway Chevrolet, Inc., but will take this opportunity to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (623) 687-3523 All the Best, Management

March 16, 2021

Katina was great! She exceeded all of our expectations. I will definitely be recommending her to others. Thank you so much for all of your help! More

by MARISOLVARGAS98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katina Quintero
Mar 18, 2021 -

Gateway Chevrolet responded

MARISOLVARGAS98 Thank you for the 5 star review! Thanks for highlighting some of our staff who helped make this such a great experience. Your satisfaction is important to us, so we want to sincerely thank you for choosing Gateway Chevrolet, Inc. and we hope to see you again soon. All the Best, Team Gateway

March 16, 2021

Came in just to see if they had any trail boss Silverados and walked out with one. Michael was great. He made it happen for my family and I. Thanks to Michael and gateway Chevrolet. Great experience More

by danv2130
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 18, 2021 -

Gateway Chevrolet responded

danv2130 Thank you for your 5 star review! We're pleased to know we have been able to exceed your expectations and really help you out. Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle. Thank you again for choosing Gateway Chevrolet, Inc. and we hope to see you again. All the Best, Team Gateway

March 16, 2021

We came in to look at options for a new vehicle. Dwayne greeted us promptly and we told him what we were looking for. He showed us options and was very knowledgeable and helpful. Dwayne was very respectf More

by alekmitrevski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Washington
Mar 18, 2021 -

Gateway Chevrolet responded

alekmitrevski Thanks for highlighting some of our staff who helped make this such a great experience. Your satisfaction is important to us, so we want to sincerely thank you for choosing Gateway Chevrolet, Inc.. We appreciate your positive review about your recent experience with us. If you have any further questions, please give us a call. We're always happy to help! All the Best, Team Gateway

March 16, 2021

Fallow up and finish of sale felt rushed and sloppy therefore I reach out to get information and no fallow up I had to reach out to ur lender for info the the dealer should have provided.... having pro More

by moses.rodriguez62494
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Overall
Mar 31, 2021 -

Gateway Chevrolet responded

moses.rodriguez62494 Thank you for taking the time to complete our survey. Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Gateway Chevrolet, Inc. (623) 687-3523

March 14, 2021

Paul Hapeman & Alec Ghormley were GREAT. They treated my car like it was theirs. I appreciate the time and care they took. I love Gateway! More

by LadyJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alec Ghromley, Paul Hapeman
Mar 16, 2021 -

Gateway Chevrolet responded

Hi LadyJ, thank you for your kind review; we are happy to pass along your comments to Paul, Alec and the team here at Gateway Chevrolet, Inc.! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

March 14, 2021

Everything went well. Only disappointment was the Tahoe didn’t come with floor mats, and it’s a certified 2020 so we expected them. We expressed that but dealership didn’t follow up with us. More

by Phx
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris and Juan
Mar 18, 2021 -

Gateway Chevrolet responded

Phx Thank you for taking the time to speak with our management team. You should be receiving your matts shortly thank you for taking the time to bring this to our attention. Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle. We sincerely value your business and look forward to your next visit! All the Best, Team Gateway

Mar 18, 2021 -

Phx responded

Thanks so much for ordering the mats. Looking forward to receiving them. We appreciate the great service!

March 13, 2021

They offered me a mini-detail for my vehicle and the service was great that day. I arrived promply at 9:00 a.m. They got me a Lyft. My vehicle was ready in a resonable time. I was happy with the results More

by evaquera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandra.
Mar 16, 2021 -

Gateway Chevrolet responded

Hi evaquera, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Best Wishes, Team Gateway

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