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Gateway Chevrolet

Avondale, AZ

Overview
Employees
Reviews
Vehicles
4.5
8,291 Reviews
Joe Gambino, Sr has had a passion for cars since he was a young boy. Growing up in Brooklyn, New York he was afforded many opportunities, but none compared to his dreams of one day owning his own car dealership. In 1956 Mr. Gambino and his wife moved to Phoenix, AZ and purchased Bobby Unser Chevrolet in 1983. The store was renamed Joe Gambino Chevrolet shortly thereafter. For years, Mr. Gambino lived the life he had always dreamed of and enjoyed the privilege of being the furthest Chevrolet dealer west in the country. People flocked from miles around to visit Joe Gambino Chevrolet because of their honest, up-front business model: We're not completely satisfied until you're completely satisfied.At Joe Gambino's Gateway Chevrolet, we believe a trusting relationship with our customers is the best way to run a business. We don't just want one-time customers; we want you to purchase vehicles from us for generations to come. We want you to become a part of the Gateway Chevrolet family, and believe, just as Joe Gambino, Sr did, that a family run business is the best type of business. A lot of things have changed over the years, but two things remain the same. A family owned business with over 30 years of experience in the Phoenix, Scottsdale, Glendale and greater Arizona area, and our philosophy: we're not completely satisfied until you're completely satisfied. In 1997, Joe Gambino Chevrolet became Gateway Chevrolet and in January 2002, they moved from their old location on East Van Buren to a brand-new state of the art facility in the Avondale Automall located at 9901 W. Papago Freeway. The new location provided expanded service bays, comfortable customer areas and even more room for inventory; but most importantly, an ease of business that can only be translated into happy customers.Joe Gambino, Sr has a son Joseph (or Joe Jr.) Joe Jr's affinity for rare automobiles and to be just like his dad led him into the business at a young age. When Joe Jr was 23, he became a sales person at Gateway Chevrolet. His determination for success and perfection led him up through the ranks until 2010 when he became the General Manager of Gateway Chevrolet. Committed to selling cars at a great price and maintaining a positive relationship with the community, Joe Gambino, Jr. and Joe Gambino's Gateway Chevrolet have become a staple in the Phoenix and Greater Arizona area.
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9901 West Papago Freeway

Avondale, AZ

85323

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Showing 8,291 reviews

November 06, 2020

All around great service. Very knowledgeable, and efficient. Friendly. Never felt rushed. Appreciated how social distancing was observed and everyone was following a mask protocol. More

by lynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar and Tony, and Zach
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Nov 10, 2020 -

Gateway Chevrolet responded

lynn Thank you for your 5 star review and for taking the time to leave great feedback. We're pleased to know we have been able to exceed your expectations and really help you out. Your satisfaction is important to us, so we want to sincerely thank you for choosing Gateway Chevrolet, Inc. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! All the best, Team Gateway

Nov 10, 2020 -

lynn responded

Thank you. You are our dealer of choice.

November 04, 2020

2nd time in the same month I've had to go back for the same reason!!! I did not have a reliable vehicle before I bought this one, I do not have a reliable vehicle even with this one!!! More

by chinowillie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John
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Nov 18, 2020 -

Gateway Chevrolet responded

Hello Chinowillie, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Gateway Chevrolet, Inc. (623) 687-3503 Best Wishes, Team Gateway

Nov 18, 2020 -

chinowillie responded

I do not want to speak to anyone, I just want my vehicle fixed!!! I said what I had to say so customers know about this dealer, I am not taking anything back, unfortunately I have a maintenance package so I will have to keep coming here. I will speak my mind every time you ask me for a survey...

November 04, 2020

Scheduled appointment. Wait time 2 hours for oil change and tire rotation. Totally unacceptable! Very disappointed. I had to inquire about status of work, was not given an update. Again very disappointed. More

by ebryant10
Recommend Dealer
Yes
Employees Worked With
Not listed
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Nov 12, 2020 -

Gateway Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 687-3503 to discuss your concerns, as your satisfaction is of utmost importance to us. Best Wishes, Team Gateway

November 04, 2020

Our experience was awesome. Yoli made the long process as easy as possible and we felt like she always had our best interest at heart. More

by ARI.SANCHEZ23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Enrique Velazquez, Yoli Pena
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Nov 12, 2020 -

Gateway Chevrolet responded

ARI.SANCHEZ23 Thank you for your 5 star review! We appreciate your kind words and will share it with our team. Our staff is committed to providing each of our clients with the best automotive experience. Your satisfaction is important to us, so we want to sincerely thank you for choosing Gateway Chevrolet, Inc. and we hope to see you again soon! All the best, Team Gateway

November 04, 2020

By far the best finance manager I’ve ever done business with I will always refer people and buy my next vehicle from Gateway dealership can’t ask for a better person More

by ANDREDANIELS141207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donald Cummings
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2020 -

Gateway Chevrolet responded

ANDREDANIELS141207 Wow thank you for the great feedback and for your kind words. We're pleased to know we have been able to exceed your expectations and really help you out. We want all our clients to have a comfortable and stress-free experience with us. Thank you for choosing Gateway Chevrolet, Inc. as your first choice for all your automotive needs! All the best, Team Gateway

November 03, 2020

The customer service provided by Robert Hernandez is one of the reasons that we bought a second vehicle from Gateway Chevrolet. Thank you Roberto for keeping up such a positive attitude in todays chaotic w More

by buds-place
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernandez, Roberto
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Nov 10, 2020 -

Gateway Chevrolet responded

Thanks Bud! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

November 03, 2020

Nikki has been very helpful and updated me every step of the way during the repair of the body damage to my car! I would recommend Gateway Chevrolet to anyone! More

by dmorr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nikki Patton
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Nov 10, 2020 -

Gateway Chevrolet responded

Hi Dmorr, thank you for your kind review; we are happy to pass along your comments to Nikki and the team here at Gateway Chevrolet, Inc.! If you have any further questions, please give us a call. We're always happy to help! Thanks again for taking the time to leave us this information about your recent visit. Take care! Best Wishes, Team Gateway

November 03, 2020

Great people, fast and simple process no hassle. Went in and was well recieved. I got a great deal and felt very happy and satisfied with my purchase. More

by RCUEVASA97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erasmo Quirino , Tony Castel de Oro
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Nov 10, 2020 -

Gateway Chevrolet responded

RCUEVASA97 Thank you for your 5 star review! We appreciate your great feedback we will share it with our team. Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle. If you have any further questions, please give us a call. We're always happy to help! All the best, Team Gateway

November 03, 2020

Great time and happy with car. Process should just be a little faster especially since we picked the car we wanted in less than 10 min. More

by brittneymedina323
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
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Nov 10, 2020 -

Gateway Chevrolet responded

brittneymedina323 Thank you for taking the time to leave great feedback. We will share your kind comments with our team. We're pleased to know we have been able to exceed your expectations and really help you out. Your satisfaction is important to us, so we want to sincerely thank you for choosing Gateway Chevrolet, Inc. and we hope to see you again soon. All the best, Team Gateway

November 03, 2020

Horrible experience I’ve purchased this car through this dealer and having me pay just so my car could not get fixed Properly is unacceptable More

by Evelin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Liz
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Nov 18, 2020 -

Gateway Chevrolet responded

Evelin, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Gateway Chevrolet, Inc. (623) 623-3503 Best Wishes, Team Gateway

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