Gateway Chevrolet

To say that buying experience was amazing. We received excellent customer service, no pressure, one price and one salesperson. It's the way every car dealership should be. We arrived at 10:30A We received excellent customer service, no pressure, one price and one salesperson. It's the way every car dealership should be. We arrived at 10:30AM, left the dealership by 1:30 PM driving a 2020 Traverse!! More

Issue with oil change warranty I went in for a basic oil change that should still be covered by GM “till 24k some miles” the service advisor said I typically would only be allowed o I went in for a basic oil change that should still be covered by GM “till 24k some miles” the service advisor said I typically would only be allowed one. Got my oil change was charged service advisor stated there were no more free oil changes once again. I called Chevy corporate and they checked only to tell me I should still have two oil changes for free, I reached out to jeremey left a voice mail and did not hear back. I hope someone can get back to me about getting a refund or something. More

The Gatway team was very helpful and easy to work with. We had a great experience. Very knowledgeable and helpful service. James Huggins was very helpful in explaining all details. All the sales staff were We had a great experience. Very knowledgeable and helpful service. James Huggins was very helpful in explaining all details. All the sales staff were professional and courteous. More

Great place to do business It's really refreshing To receive the best price over the Internet then while can and they honor that price Thank you so much for the great experienc It's really refreshing To receive the best price over the Internet then while can and they honor that price Thank you so much for the great experience More

Great prices poor service The prices are great but the customer service not so much but maybe that was just who we dealt with (dwayne). Made an appointment to by a specific veh The prices are great but the customer service not so much but maybe that was just who we dealt with (dwayne). Made an appointment to by a specific vehicle it was a lay down sale. Show up and he tells us its been sold. No call, text, nothing. Instead he blames us for postponing the appt by an hour. Let me remind you he is the one on commission not me. What should have taken an hour tops start to finish took over 4 hours. He was so slow moving and no sense of urgency at all. To top it off he tried to low ball me on my trade in after already giving me a high quote on it over the phone. More

Amazing service, helped me get a car with no credit and zero down. Mike underwood was very kind and honest. He helped me find the perfect car service, helped me get a car with no credit and zero down. Mike underwood was very kind and honest. He helped me find the perfect car More

Sales department was good. Finance was pushy After I agreed to deal, i was sent to finance to finalize the deal. I told him i did not want anything but gap. He then asked me again and I told I sa After I agreed to deal, i was sent to finance to finalize the deal. I told him i did not want anything but gap. He then asked me again and I told I said no. He then looked at me like i was a moron for turning down the warranty and maintenance plan that is extremely overpriced. My credit score was pretty good. I have a 721 score. He told me my rate was 6.99. With my credit that is way too high. I did not know that I could shop the rate for a lower one. They took advantage of me. I then bought gap insurance for $900. That is really high also. I didn't know that you could get than cheaper also. They again took advantage of me. I wonder how many people they do that to. Alot of buyers don't know any better. It is my fault for signing the paper. I will never go there again, nor will I recommend them to anyone. EVER!! More

Epitomized Used Car Salesman By the end of the transaction, I found everything that was conveyed by the salesperson was a farce. "We'll have you in and out of here within an h By the end of the transaction, I found everything that was conveyed by the salesperson was a farce. "We'll have you in and out of here within an hour - hour and a half" 4.5 hours "Yeah we can get you that out-the-door price, just come on in" When I go in "We can't get you that price, we're already losing $1700 on this deal" When we test drive the vehicle, AC is not blowing "We'll get that fixed for you" Sit and wait for a couple hours after delivering payment "So.. we don't have the part for it and you'll need to pick up the vehicle tomorrow" You couldn't figure that out before making me wait? And the AC just went out this morning after having it a day but I'd rather pay a shop to get it fixed instead of going to this location again. I dreaded having to go into the dealership due to the stigma this industry has and went in with low expectations and they were actually worse than expected. Once they have your money in hand, they could care less about you. More

Wonderful team...just what we needed...and more! The team was very helpful in finding my wife exactly what she was looking for. Was a no pressure experience. Qorked w the same team members start to The team was very helpful in finding my wife exactly what she was looking for. Was a no pressure experience. Qorked w the same team members start to finish. Summer and Mo were wonderful, friendly, and quite knowledgable. More

Rocky start, good finish We had made a deal with an internet salesman, but had to come in on his day off. After working with the staff that was supposed to be familiar with t We had made a deal with an internet salesman, but had to come in on his day off. After working with the staff that was supposed to be familiar with the deal, they came back with completely different numbers. We left infuriated, after being handed off to 6 different salesmen within the 2 and a half hours we were there, and no one knowing exactly what the deal was, they didn't even have the car we made the deal on (they had loaned it to an employee, after confirming with us that the car would be there when we arrived). Test drove another "new" vehicle, but it had been used as the loaner vehicle, which had 2000 miles on it already. The third vehicle was one that was supposed to be in the shop (recall for left lower control arms). Test drove a final vehicle and settled on that one. That's when we were supposed to make the deal. The next day the original salesman and his manager called us to find out what went wrong, as they saw we ended up not buying. They told us they would honor the original deal on the car chosen the day before. Test drove it to make sure it was still working, then sat down and made the deal made previously. Evan and Robert were great and helped us get into an awesome new car. More