Gateway Chevrolet

Warranty and accessories added I would like to thank David Sanchez, Paul Hapeman and you Staff for quickly resolving a warranty issue with very little inconvienance on my part. I would like to thank David Sanchez, Paul Hapeman and you Staff for quickly resolving a warranty issue with very little inconvienance on my part. More

Great Experience From the time we pulled into the dealership until the time we left with our new Traverse, the experience was outstanding. Just have nothing to complai From the time we pulled into the dealership until the time we left with our new Traverse, the experience was outstanding. Just have nothing to complain about. More

Great Way at Gateway! Worked with Donald Cummings and Johnny Valdez mostly. They were knowledgable and kind. Made our transaction smooth and simplified for us. Johnny he Worked with Donald Cummings and Johnny Valdez mostly. They were knowledgable and kind. Made our transaction smooth and simplified for us. Johnny helped fill out paperwork for us, all we had to do was sign as each page was explained. He allowed us to test drive a couple vehicles until he got us the truck we wanted/needed at a decent price with financing that worked with our situation. I think Juan did finance paperwork with us, he was quick but didn't make us feel rushed. Will definitely recommend Gateway! More

Great Staff was awesome, worked with us, even stayed late after closing to give us the best deal possible. The price of the new car was good and they were Staff was awesome, worked with us, even stayed late after closing to give us the best deal possible. The price of the new car was good and they were reasonable regarding the trade in. More

Continued mistakes from the same person Robert, without fail, continues to miscommunicate the truth and/or reality of time frames, costs, etc. I can't be the only customer. Retraining/fired. Robert, without fail, continues to miscommunicate the truth and/or reality of time frames, costs, etc. I can't be the only customer. Retraining/fired. More

Very happy John Sheldon looked after our vehicle, as always. John is always awesome to deal with - very personable and knowledgeable. Calls to receive authorizat John Sheldon looked after our vehicle, as always. John is always awesome to deal with - very personable and knowledgeable. Calls to receive authorization, and provide explanation, prior to performing the work. Thank you, John. More

Fast Service The estimate was one hour; the actual time was 57 minutes. Quick in, quick out. Not only fast service, but accurate service. Always a friendly atmo The estimate was one hour; the actual time was 57 minutes. Quick in, quick out. Not only fast service, but accurate service. Always a friendly atmosphere. More

Good service Yoli Pena, David Sanchez and everyone were very helpful, everything went very smoothly. Paul Hapeman did a very thorough job setting up and explaining Yoli Pena, David Sanchez and everyone were very helpful, everything went very smoothly. Paul Hapeman did a very thorough job setting up and explaining how to use the Google maps nav system on my phone through the onboard computer screen, thanks to all. More

sweet xxx camaro This is my second vehicle purchase from this dealer. While every purchase was a pleasant experience, this last purchase was by far the best. All the This is my second vehicle purchase from this dealer. While every purchase was a pleasant experience, this last purchase was by far the best. All the sales staff were friendly and helpful. My salesman, Dwayne Washington listened to what I was interested in, worked to find a vehicle that matched those interests and then worked to structure the best deal. The whole process was stress free and enjoyable. I drove away in the new camaro I wanted and know that I will continue to visit this dealership for my service needs as well as any future purchases! More

Poor customer service Other than working with Paul Hapeman, I would not recommend this dealership to anyone and do not plan on purchasing any additional vehicles there. Other than working with Paul Hapeman, I would not recommend this dealership to anyone and do not plan on purchasing any additional vehicles there. I purchased a pre-owned certified vehicle, told that my warranty documentation was "locked up" for the evening. I was told the documents would be available the following day, but I returned 2 days later after driving 20 miles (one way), was again told the documents were locked up. I called and spoke to manager John Huggins, who then told me I had to drive in again and "sign" for the warranty docs and told me there was no longer a general manager to speak with after I had asked to speak to the GM. Two days later I spoke with another sales manager Kevin, who stated he would have the documents in an envelope at the receptionist. The documents were not the warranty, just the certified inspection. Also, during the financing of the vehicle, Kevin in finance made a statement that was out of line regarding 'he needing to make a profit off of me'. After speaking with Paul, he was very helpful, apologetic and even delivered the documents to my home. I feel I was ignored after the sale was complete. Unbeknowst to the dealership, my husband is a mechanic and we have friends that work at another dealership- Midway Chevy. Both stated that the service and stories I was given were not standard service. and they also will not be referring family, friends, acquaintances to Gateway. I usually buy a new car every 5 years, but my next car will be purchased elsewhere. I've never received such poor and inconsistent service at any previous dealership during any previous purchase. Paul Hapemen went out of his way and above the standard to help me. He is the only good thing at Gateway. More