Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Gateway Chevrolet - Service Center
Avondale, AZ
3,990 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,990 Reviews of Gateway Chevrolet - Service Center
Sort by
December 21, 2022
Had my car in the lot for five days (FIVE DAYS! !!!) until someone FINALLY looked at it. Rental car fees piling up as it was sitting there. Called on the fifth day and I was told that the part that !!!) until someone FINALLY looked at it. Rental car fees piling up as it was sitting there. Called on the fifth day and I was told that the part that was giving me the issue needed replacement. That was it. No explanation of why it needed replacement, no explanation as to why your dealer sold me a lemon. Did I do something wrong? Sounds like a rotating scam to me. So, keep my money and send some employees to customer service school. There's nothing you can do to satisfy this customer. Nothing. When I need additional service, I trust Burger King more. More
by boatsfra
Verified CustomerEmployees Worked With
Mack McPherson
December 21, 2022
Zach Anthony and John are always professional and take well good care of my car. I drive 40 min just to have it serviced there well good care of my car. I drive 40 min just to have it serviced there More
by ALEXZANDRIA.DUNCANTELL
Employees Worked With
Other Employees :
Jeremy Thompson, Anne Monroe, Destinie Dawson, Mack McPherson, Trevor Vona
December 21, 2022
The service advisors are great and have great communication skills but while I cant prove it I feel like the mechanics sabotage my vehicle to get more warranty work done.. Also my girlfriend to communication skills but while I cant prove it I feel like the mechanics sabotage my vehicle to get more warranty work done.. Also my girlfriend told me she saw a mechanic hauling xxx in my car in the roads around the dealership. Also early in my vehicles life I brought my vehicle in for a problem and picked it up with the check engine light STILL ON and my car smelled like weed. Also.. They have a rule on the warranty stating that you cannot take your car to another dealership within 40miles of Gateway so ive been forced to keep taking my car in. Would not recommend this dealership to anyone... ive even paid cash at another dealership just to avoid taking my car to this one. Just recently I brought my car in for a check engine light and it was diagnosed as an intake issue got it back and its spilling oil all over my driveway... Took it in they had it for 8 days... got it back AND ITS STILL LEAKING OIL!!!!!! NEVER AGAIN!!!! More
by JAMIE.M.CARNAHAN
December 19, 2022
The oil change that I received was done by 10:30. However, my car wash and interior took way too long. I don't think I left until after 2. I will not get my interior done again. I was not kept in con However, my car wash and interior took way too long. I don't think I left until after 2. I will not get my interior done again. I was not kept in contact with my guy and I was waiting in the lobby the whole time. Nobody asked me to replace my windshield wiper since it does need to be replaced. More
by thamblen
Employees Worked With
Forgot
December 19, 2022
Clean and organized. Staff was helpful and waiting area was comfortable to sit in and wait Staff was helpful and waiting area was comfortable to sit in and wait More
by Numpsy33
December 17, 2022
I had a 8am appointment and when I called at 11am my car had not even been brought back into the shop. My car did not even get its diagnosis until almost 3pm had not even been brought back into the shop. My car did not even get its diagnosis until almost 3pm More
by AMYJOHOLMAN
Employees Worked With
