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Gateway Chevrolet - Service Center

Avondale, AZ

4.3
3,986 Reviews

3,986 Reviews of Gateway Chevrolet - Service Center

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May 11, 2020

No! It was horrible. My spouse took the car in and received a 2 hr quoted. Sat there for 5 hrs due to the manager not telling him they had to take the front of the car apart. Horrible communication pa More

by Mljuarezrubio81
Recommend Dealer
No
Employees Worked With
Service department
May 09, 2020

I already did a review!!!! Horrible experience from girl eating ice cream at the cashiers and making faces at customer on the phone, to the long pick up time! Will not go back More

by tomasmacedo2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can remember the Service guy,
May 26, 2020 -

Gateway Chevrolet responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

May 08, 2020

Robert Hernandez is a helpful employee and makes me feel I can trust gateway Chevrolet for my service and to buy my vehicles most are very nice , kind and helpful. I also like them not to be aggressive w More

by sylvialongoria
Recommend Dealer
Yes
Employees Worked With
Joe Gambino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rachael Fry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionists the front and at the back when you pay for services
May 10, 2020 -

Gateway Chevrolet responded

Wow, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out if there's anything additional we can do for you.

May 08, 2020

Took my car in for service they want me to buy another I took my car in for service and before I got home I was contacted by a SALESPERSON to ask me if I wanted to trade it in. I missed the call and calle More

by SANDRAV510
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I do not know the names of the people I talked to
May 26, 2020 -

Gateway Chevrolet responded

Hi, thank you for taking the time to leave us your honest feedback.

May 08, 2020

Service Robert Hernandez is a helpful employee Provided exceptional service and I look forward to coming back to your dealership for all my service needs. t More

by felipepena12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hernandez
May 07, 2020

Robert Provided exceptional service and I look forward to coming back to your dealership for all my service needs. So far so good. Thank you, More

by TROYTANGEMAN
Recommend Dealer
Yes
Employees Worked With
Robert
May 09, 2020 -

Gateway Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

May 06, 2020

problem not corrected I brought car in because it wasn't driving smoothly. They said they corrected the alignment and balanced the tires. Car still isn't driving smoothly. More

by AJAX1467
Recommend Dealer
No
Employees Worked With
don't recall
May 26, 2020 -

Gateway Chevrolet responded

Hi there, I would like to get some more details about your experience with us. Please contact our Service Director Jeremy Thompson at 623-932-4389 EXT 111 Thank you

May 06, 2020

Beyond the call!! John is excellent to work with and LISTENS, which makes the difference to having my car functions well. His son is also of the same attitude, keep it More

by LKSOPER4239
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sheldon
May 07, 2020 -

Gateway Chevrolet responded

Wow, it's experiences like yours that really keep us motivated! We are very happy John could provide you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care! All the best, Anne Monroe

May 06, 2020

Zach helped make the process of getting the repairs done fast and easy for me to get transported back and forth I am grateful for his professionalism More

by rmedina89
Recommend Dealer
Yes
Employees Worked With
Zachary Sheldon
May 07, 2020 -

Gateway Chevrolet responded

Hi, thanks for your praise and kind comments about our team. We're glad Zach could help! If you have any further questions, please give us a call. We're always happy to assist. Take care!

May 01, 2020

While no one welcomes the additional cost of a new car, I found myself in need of new Transportation when my reliable import exceeded my ability to continue repairs. Turning two Gateway Chevrolet I was impre More

by Brian Butler
Recommend Dealer
Yes
Employees Worked With
Tony Castel de Oro
May 07, 2020 -

Gateway Chevrolet responded

Congratulations on your new vehicle! Please don't hesitate to reach out if there's anything additional we can do for you. All the best, Anne Monroe

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