Gateway Subaru

Satisfying Experience We were appreciative of Katie's sales approach. She was pleasant and respectful of our time, willing to rearrange her schedule to accommodate ours. I We were appreciative of Katie's sales approach. She was pleasant and respectful of our time, willing to rearrange her schedule to accommodate ours. In between our first visit when we finally decided to purchase, Katie's contacts with us were reasonable, not pushy, but just right. We will be looking for Katie when we make our next purchase! More

WAS IT A DREAM ? My wife and I went to the Delmar Subaru dealership to find a used Toyata Prius that I had noticed driving by a few days prior to our stopping in. We c My wife and I went to the Delmar Subaru dealership to find a used Toyata Prius that I had noticed driving by a few days prior to our stopping in. We cautiously circled the lot looking for the Prius, hoping to look at it without a salesperson, but it was gone. As we were about to leave we met Magee Sheeler who spoke with us about the Prius being sold the night before. Magee then asked if we would like to see a Subaru and of course I didn't and was ready to go, but my wife said lets see what she has to say, so I reluctantly went along with her. Magee patiently worked with me to find out what I liked and didn't like about each car she showed us. I have long legs so room in a car is very important, I also don't like cars too low to the ground, and so all the while in this adventure Magee educated us with facts about the Subaru line and helped us realize that an Outback would give us exactly what we needed. Magee explained to us how the drive systems work together and showed us all kinds of features about the Outback that I would have never guessed it had. To make a long story short before I knew it I was taking to her manager Brian Kang about my trade-in and getting final numbers. Yes we bought a 2014 Outback with no pressure from anybody. Magee made us feel very comfortable and unpressured to buy, yet we decided to buy in part to such a dreamlike experience with her and other staff. As new owners of a 2014 Subaru Outback my wife and I highly recommend Magee as an outstanding salesperson! If you would like to have a dreamlike experience in buying a car please ask for Magee, you wont be disappointed! Oh by the way Magee has continued to help us with any questions we have had after the sale....truly incredible! We LOVE our new Outback!!! More

Great Experience at Gateway Subaru!!! I bought my 2014 Subaru Legacy 2.5i this week from Magee Sheeler at Gateway Subaru in Delmar, MD, and it was the most pleasant car buying experience I I bought my 2014 Subaru Legacy 2.5i this week from Magee Sheeler at Gateway Subaru in Delmar, MD, and it was the most pleasant car buying experience I've had to date. I was greeted promptly by the receptionist and referred to Magee in sales. I'm familiar with Subaru as we have an Outback which is my wife's car. Magee promptly offered me a test drive of the Legacy and explained the features to me. She quickly got me an outstanding price on the Legacy, and we negotiated amount for my trade. She introduced me to her Sales Manager Brian Kang and the three of us discussed the deal without any pressure in me. It was more of like a pleasant business meeting at work instead of your typical car buying experience. The deal was great so I quickly agreed to purchase the Legacy and Magee made sure the detail team had it sparkling for pickup. The Financing and paperwork was quick and pleasant with Wendy Schiavone, she showed me the different choices I had without trying to pressure me into anything extra that I didn't want. When it was time to leave, Magee took plenty of time to help me go over on the controls on the car and important parts of the owners manual. She linked my phone up to Bluetooth and even offered to help me move my stuff from my trade in to my new Subaru. She even called my insurance carrier to advise I had switched cars. If you're from Delmarva and need a car do yourself a favor buy a Subaru from Magee Sheeler at Gateway Subaru in Delmar, MD!!! More

Top notch service! As a former retail manager turn professor, Ive dealt with many people over the course of my adult working life. From dealing with a major issue, to ge As a former retail manager turn professor, Ive dealt with many people over the course of my adult working life. From dealing with a major issue, to getting us into the car of our dreams, my fiance and I couldn't have asked for anything better, start to finish. Thank you so much for being so good to me and my family. We are Gateway Subaru customers for life! Thank you Kyle, for everything you have done to make us happy! More

Great experience I usually dislike purchasing a car, but had a great experience at Gateway. The salesperson was great and I was very satisfied with the deal I receive I usually dislike purchasing a car, but had a great experience at Gateway. The salesperson was great and I was very satisfied with the deal I received on my new 2014 Outback. Very happy with the car. More

Crystal Collins Just wanted to pass on to you how greatly satisfied I’ve been after leasing my cars from Gateway-Subaru. Working with Crystal Collins has been a true Just wanted to pass on to you how greatly satisfied I’ve been after leasing my cars from Gateway-Subaru. Working with Crystal Collins has been a true pleasure. I never feel pressured to make a decision before I’m ready, and I feel Crystal gives me the information I need to make the best decision for our family. Once I made the decision, the process was quick and easy. Crystal and Wendy showed great patience in staying with us to make sure everything was in order so that we could drive the lot with our new cars. I’ll look forward to coming back in the future and getting more Subaru's from Crystal Collins, she is the best!!! Thanks for making my experience so simple and rewarding, More

Great Experience! This dealership was great! They were not too pushy and worked hard with me to get me the car of my dreams! I would recommend this dealership to anyone This dealership was great! They were not too pushy and worked hard with me to get me the car of my dreams! I would recommend this dealership to anyone looking to get a great car and have great service! More

Katie Thatcher made the buying experience great. This was our first new car buying experience since 1998. The old Volvo bit the dust and my wife said she wanted a small suv type this time & not a sed This was our first new car buying experience since 1998. The old Volvo bit the dust and my wife said she wanted a small suv type this time & not a sedan. We drove Honda, Hyundai, Kia, & Toyota and the Outback & Forester. After a couple of test drives the Forester was the winner and Gateway & Katie made the whole process a pleasure. Absolutely NO pressure at this dealership which we appreciated. We have had the Forester for a couple of weeks now & like it more every day. Comfortable ride, good looking, good gas mileage, and the knowledge of a great safety rating. The last question of the survey is would you recommend this dealership? And the answer is very much so. Jeff & Debbie Morton Easton, MD More

Fantastic buying experience at Gateway Subaru !!! Over the course of three decades, I have purchased a lot of vehicles. This was my first Subaru and I chose it because the brand offers an unparalleled Over the course of three decades, I have purchased a lot of vehicles. This was my first Subaru and I chose it because the brand offers an unparalleled combination of safety, great looks, and reasonable pricing. From now on I will only buy Subaru's, and specifically only from Gateway Subaru, and more specifically from Salesperson Kyle Hutchins, because of the marvelous overall experience at that Dealership and from that Salesman! Fantastic Customer Service and listening to the needs and desires of the customer were hallmarks of the experience we had there last week. We needed some add-ons and Kyle personally took care of getting that accomplished ahead of our expected vehicle delivery date (even working during his "day off" to meet our tight timeline...!) so that when he presented us our new Impreza, it was ready to go exactly like we wanted it! And working with Wendy the Business Manager was a dream! I never spent so little time getting all the paperwork done for a new car purchase! And the deal that Subaru offered for financing was way better than my own bank had pre-approved me for......so I went with the Subaru financing option. So for the best car purchase experience of my life, I want to thank the amazing team at Gateway Subaru and specifically Kyle and Wendy ... although ALL the people at the dealership were wonderfully friendly during our time there! And they allow and encourage dogs there too which is great !! What an amazing friendly atmosphere for a superb car buying experience of the best all-around vehicles on the road today...Subaru. Thank you all...I will definitely be back for upcoming car purchases !!! More

Great Experience at Gateway Subaru I zeroed in on the Subaru Forester based on its reviews and safety record when i started looking around for a larger vehicle for hauling my dog and eq I zeroed in on the Subaru Forester based on its reviews and safety record when i started looking around for a larger vehicle for hauling my dog and equipment to dog shows. My husband had owned a 19 year old Subaru Legacy that was still running when he got rid of it last year and was sold on the idea of getting another Subaru based on its reputation for longevity. My husband and I stopped at Gateway Subaru to look at the 2014 Forester and were greeted at the door by Crystal Collins. She was gracious in offering us refreshments, showing us around the dealership, and introducing us to other Gateway Subaru employees. We test drove a couple different Forester models. Not being sure whether the Forester’s cargo area was large enough for the dog crate, we did not make a purchase that day. At a later date, I stopped by the dealership and with the help of Brian Kang tried a dog crate in the back of the Forester. It turned out that the crate was too large. Crystal, being very knowledgeable in the different Subaru models, led us to looking at the Outback as a better choice for meeting our cargo space concerns. Crystal was able to get us in the Outback Premium with the features I wanted within our price range.The entire sales process was smooth and un-pressured. She has a very warm personality and was a pleasure to work with. She went over all the key features of the Outback and programmed my bluetooth before we left the lot. I highly recommend Crystal Collins to anyone looking for a new or used car. I brought the Outback in for its first scheduled maintenance since the purchase and was very pleased with the service. The wait time was about 30 minutes less than anticipated. Brian greeted me as I walked into the waiting room and asked if I wanted anything to drink, or if I needed a ride. He offered to let me use his car if I changed my mind. I have owned five Nissans. I am sure this is the first of many Outbacks that we will be purchasing and servicing from Gateway Subaru. I am so thrilled with our purchase and can’t believe I waited so long. More