Gateway Toyota

Customer Service was the best I would say this dealership is nothing special. However, I accompanied a friend recently who came in for service and and the woman who helped her was I would say this dealership is nothing special. However, I accompanied a friend recently who came in for service and and the woman who helped her was definitely special! Her name was MaryAnn and she took the time to listen to my friend's issues and made sure that while repairs were being made, my friend always knew what was going on and how long it would take. It was refreshing to meet an honest person at a car dealership! More

Drive past them, don't buy anything Don't ever buy anything from here. If you do then be prepared for unwanted stress and several phone calls going to voice mails but no responses. Tryin Don't ever buy anything from here. If you do then be prepared for unwanted stress and several phone calls going to voice mails but no responses. Trying to speak to sales folks for issue resolution is waste of time. Be prepared to face issues and struggle to get it resolved Some issues at time of delivery 1. Underinflated tires and warning light was on. Can you believe a Toyota dealership has cleared a Toyota for delivery with underinflated tires. 2. Vehicle had shifter issues popping up the very next day. This is how Toyota dealer has done pre-delivery inspection on their own brand of vehicle. The shifter issue resulted in vehicle not moving to 'D' at all. As I stay 50 miles from this dealer had to visit another dealer to have it fixed and they are yet to refund the money I spent on fixing it. This is despite me following up from February and this is June already. I believe it might be several more months before I get a hefty refund of $60. 3. They delayed the license plates for more than a month. Had to have some stern conversations to get them straightened up. While one of my follow-up calls sales guy there tries to hide their mistake and tells me that it is a fault of mine that the process is delayed and my old car title may has issues. When I told him my old car had no issue with title he promises a call back after looking into matter. No call back at all. Another follow up and he tells me they are busy with customers. I believe he assumes once you hand cash you are no longer a customer, which was true in my case. Maybe he was busy fleecing new ones. This is when I put some pressure into finding what the exact issue was he slinks away stating that he is not aware how the registration process works and why there is a delay. He no longer had any more blame game stories. 4. Sales folks are not honest. Finance folks made me pay for another month on old car loan and held that payment until I had several calls to get that money back. if this was not a discovery I made then this money would have been with them and they would never return it. 5. Some more issues like finance folks adding coverages to loan, ad showing as premium model but when you drive down you realize it is not. Low ball offers for your old car. 6. Carfax botch up which I had follow up have it resolved. All follow-up's required several phone calls. My guesstimate about call back ratio is 20:1 ratio. You call 20 times and they respond once. So figure out as these calls were made to resolve issues for which they were responsible. Message me if you need any specifics about issues I faced. More

Excellent customer service Nick was great very attentive answered our questions as best as he could his customer service skills are tip top, offered us water,coffee. He kept a s Nick was great very attentive answered our questions as best as he could his customer service skills are tip top, offered us water,coffee. He kept a smile on his face through the whole back and forth process. He was not overly aggressive which made us feel comfortable.The manager Greg was also very nice and worked with us to make our experience better as well. Tj I believe was his name in finance worked and ended up getting us a even better rate then we originally had and he was very informative about the extra warranty. Overall was a excellent experience for my wife and I as our first big purchase as newlyweds. More

Good Costco used car buying experience I was searching for a USED minivan 3 to 5 years old. I am an avid Costco member and so I used the Costco Auto Program which directed me to Gateway To I was searching for a USED minivan 3 to 5 years old. I am an avid Costco member and so I used the Costco Auto Program which directed me to Gateway Toyota. I then went on to Gateway's website and narrowed my choice to two possibilities (they have an extensive inventory). Gateway had sent me an email, so i called them and I made an appointment for the next day. I met Chris Etzel who listened to what i was looking for, I told him that i had a few target cars, and he took me out to see them and did a test drive. I selected a 2015 Sienna for about $21,000. He then asked me if i wanted to lease or finance, and he talked to his finance guy to get the numbers which took a little while, but to be fair they offered me several choices. I ended up just writing a check to keep it simple. The Costco program for used cars is simple - $500 off the lowest advertised "e-price". Maybe I could get to same place or even better by negotiating, but it takes that hassle off the table. I also traded in my 2004 Quest - Gateway offered $750 which I took; the "Cars for Cash" guy down the street had offered to "take it off my hands" for $0, so this was $750 better. The trade-in assessment was very quick. Gateway charged a $419 documentation fee which I did thing was very steep. So overall, I walked in the door at 10:30 am and I drove away at 145pm with the used Sienna. Chris Etzel was a very good guy - good knowledge of the Sienna, pleasant guy, very helpful, no BS. I definitely recommend him. More

Love the vehicle We traveled over 200 miles from southern MD to purchase a used RX 350 from Gateway. My salesman Sean Casey, was fantastic. Extremely friendly and no We traveled over 200 miles from southern MD to purchase a used RX 350 from Gateway. My salesman Sean Casey, was fantastic. Extremely friendly and no pressure. He made the experience very comfortable and pleasant. He helped move along the signing of the paperwork and always responded to my emails or calls before we made the drive. The car was cleaned and ready for inspection when we arrived. Love the vehicle. Clay More

Positive experience 9/16/17 Had a great experience with Sean Casey at Gateway. He was very knowledgeable, and didn't put us under any pressure to buy. I liked his relaxed attit Had a great experience with Sean Casey at Gateway. He was very knowledgeable, and didn't put us under any pressure to buy. I liked his relaxed attitude and he did his best to keep us comfortable as we waited. I did wind up buying a Sienna with his help. More

Outstanding Service I was involved in 2 separate purchases within one week, one for myself and one for my 80 year old mother. Everyone from the sales person to the sales I was involved in 2 separate purchases within one week, one for myself and one for my 80 year old mother. Everyone from the sales person to the sales manager treated us with the utmost respect and without the pressure to buy. Special thanks to Tom Ullery for making this a very positive experience for my mother who was dreading all the typical car lot horror stories. It was her first time buying her very own car by herself and it was a good experience for her. Thank you !! You will be highly recommend to anyone I know looking to purchase a car. More