Gator Chrysler Dodge Jeep

GREAT JOB BY ALL. I first visited the dealership in the end of June.... Matthew greeted me and look at a Chrysler 300 C .... He show me the features of the car and was I first visited the dealership in the end of June.... Matthew greeted me and look at a Chrysler 300 C .... He show me the features of the car and was very well knowledgeable ..... I told him I had lease with Cadillac which was coming to a end ... He explained to how to end lease and get into the Chrysler 300 C...... He explain it in a way I could understand..... GREAT JOB .... I was also interested in a Lexus or getting back into a Cadillac ... He did not pressure me so I returned in August and purchase the Chrysler 300 C ... I was in sales all my life and first thing a salesman should learn is to get the Customer to believe in YOU .... The sale will FOLLOW .... Again a GREAT JOB MATTHEW .... BILL CREWE ..... More

Pleasant Very pleasant staff, proffessoinal and knolegebul, got me through the whole process and driving out in less than 3 hours, big plus The salesman I dea Very pleasant staff, proffessoinal and knolegebul, got me through the whole process and driving out in less than 3 hours, big plus The salesman I dealt with, Aaron get a five star rating. More

New Truck Purchase this dealership has a great, friendly, and knowledgeable staff it was a pleasure to deal with their sales, financial, and parts professionals I this dealership has a great, friendly, and knowledgeable staff it was a pleasure to deal with their sales, financial, and parts professionals I would definitely recommend this dealership to my friends & family More

Everything was really good except for when the guy tried to argue with me about the car. Do not remember his name but my sales person would. That guy needs training in how to speak to peo when the guy tried to argue with me about the car. Do not remember his name but my sales person would. That guy needs training in how to speak to people, I left the dealership not wanting to go back but I did because of my salesman. More

Great experience I would highly recommend this dealership. Everyone was very professional and our salesman Jim Sadowski worked with us to reach the number we desired. I would highly recommend this dealership. Everyone was very professional and our salesman Jim Sadowski worked with us to reach the number we desired. I also love my new Fiat 500L. It's an awesome little car. More

Great experience The service was great, everyone was very professional and knowledgeable. Maryann was not only very attentive and pleasant, but very efficient in her d The service was great, everyone was very professional and knowledgeable. Maryann was not only very attentive and pleasant, but very efficient in her dealings with us. Jeff McKnight our salesman was very helpful in helping us make our decision. Although the price was what lead us to Gator its the oeople that will have us coming back and recommending your dealership. Please feel free to have any of your customers contact us if they have a need and please forward our gratitude and thanks to Jeff and Maryann. Jose and Connie Garcia More

Patient, no pressure, relaxed and efficient. Richie was very easy to relate to. He understands and respects his customers. Richie was a pleasure to work with. This was a difficult process of c Richie was very easy to relate to. He understands and respects his customers. Richie was a pleasure to work with. This was a difficult process of car shopping, visiting many dealerships in Brevard County. At times comparing it to having a root canal, necessary but extremely painful. But when we met Richie, he turned the process around to what it should be, painless and rewarding. Thank you. More

love my car love your dealership We are very happy with the service we received. Loved the friendly relaxed atmosphere. Jeff and Stephanie were awesome! would definitely refer friends We are very happy with the service we received. Loved the friendly relaxed atmosphere. Jeff and Stephanie were awesome! would definitely refer friends and family. More

Super friendly and easy purchase. Robert Hilms is a wonderful person. We purchased 2 vehicles from him in 2 months. We will recommend him and this dealership to everyone we can. Robert Hilms is a wonderful person. We purchased 2 vehicles from him in 2 months. We will recommend him and this dealership to everyone we can. More

Disgusted! I am giving Gator the 1 star for the positive sales experience. THAT was the only positive in my dealings with Gator.I strongly believe in servicing m I am giving Gator the 1 star for the positive sales experience. THAT was the only positive in my dealings with Gator.I strongly believe in servicing my vehicles at the dealership in which I purchased BUT the collective incompetence I've experienced at Gator is mind boggling. The lack of care in my situation blows my mind. The lack of care from the owner to the service manager to the service advisor. The sales experience in dealing with Barbara was fantastic and top notch. The service experience has been a total and complete nightmare. I purchased a new Ram 1500 from Gator with a lift kit and tires and wheels. Shortly after purchase, I began to hear a rattle which has become worse over time. I called to schedule an appointment with service and was told it would be close to a week. A WEEK?!?! Never in my life has it taken me more than a day or two to get my vehicles into a service department. Almost a week later, I dropped my truck off about 8:30am. MY truck was in service until later in the afternoon and I was called and told that the rattle was coming from my exhaust and that Gator would not repair it. WHAT? I have a bumper to bumper warranty! I told Roger, the service advisor that either they fix it or I would go to Dodge directly and find out why they refused to repair my truck. He told me he would speak with the owner and see what he could do and he would call me back by Tuesday. Tuesday came and went and no phone call from Roger. I gave it until Thursday at noon and still no return call so I called Roger and left him a voice mail reminding him that he didn't call me. Friday at noon came and now Roger hasn't returned a call with regard to my voice mail so I called the service manager and leave him a voice mail (I guess nobody answers their phones at Gator). I told the service manager what the situation was and that I wanted HIM to call me so we could discuss this AND issues my wife was having with service. YES, my wife as well. About an hour later Roger called me back but NOT the service manager. The service manager never had the courtesy to return my call. Roger informed me that since I had an aftermarket exhaust, the rattle would need to be fixed by the company that Gator hired to install my lift/tires etc. The problem with that is, I DON'T HAVE AN AFTERMARKET EXHAUST and the mechanic certainly should have known that. Thinking that maybe I was wrong somehow I did as Roger requested and called this other company who has always been great and willing to help and they told me to bring it in. They were nice enough to look at it for me BUT after checking into things further they told me I do not have an aftermarket exhaust and that they did nothing to my exhaust when installing my lift. So, they called Roger at Gator and got his voice mail of course and left a message for him to call them. They told him they did nothing to the exhaust and needed Roger to call them back to discuss. Needless to say, Roger never called them back. At this point I am irate and disgusted with Gator and decide I am going directly to the owner so I call him and he isn't available. I decided since this was all so involved I would just write the owner a letter so I could fully explain everything. I did so and asked him to call me so we could discuss. THE OWNER NEVER CALLED ME EITHER!!!! Now, I am done dealing with Gator and I am going directly to Dodge. I will also find every review site on the internet so everyone is aware of my dealings with Gator! Never in my life have I dealt with a dealership like Gator. This is my 3rd Dodge truck and I bought the first two from a dealer in Merritt Island and never had any problem dealing with them. For this truck I made the HUGE mistake of purchasing from Gator. I will probably own more Dodge trucks but you can bet your bottom dollar I will NEVER make another purchase from Gator. BEWARE! BEWARE! BEWARE! (after I wrote this about a month or so ago, the owner did finally call) After speaking to the owner, I took my truck in at 8:30 on Tuesday morning and dropped off. They had the truck all day. About 4:45, Roger called and said they wanted to keep the truck overnight because they could not duplicate the rattle? Roger had already taken a ride with me last time they had my truck and heard the rattle and it is my understanding the mechanic heard the rattle as well and pin pointed it to the exhaust so what is the problem? Anyway, I agreed. Now it is Wednesday and NOTHING from Roger ALL DAY. I call him and naturally got his voice mail so I called back and had him paged. They couldn't find him so I left a voice mail. He called back and said they couldn't duplicate the rattle?!?!?! WHAT?!?! You had the truck all day long!!! WHY didn't someone call me and have me come down so they could ride with me?!?!? No real answer to that. I told Roger that the mechanic from last time already heard it and supposedly knew what the problem was. Roger said that he put a new mechanic on it?!?! WHAT KIND OF LOGIC IS THAT?!?!?! You have a mechanic there that has already heard the rattle and knew where the problem was, why on earth would you have another mechanic work on it?!?!? Again, no real answer. Roger said they wanted to keep it overnight AGAIN! I was so disgusted, I just said OK. After thinking about it for a few minutes I was just irate so I called Roger back and guess what? VOICEMAIL. I left him a message and told him I was done with them, get the truck ready to go and I was on the way to pick it up. I then called the owner and had a few choice words for him. I asked him WHY the truck had sat there for a second day now and nobody called me and he said "we didn't want to inconvenience you". WHAT?!?!? You don't think the truck being there for 2 days now is an inconvenience?!?!?! Unreal! I have NEVER seen so much incompetence under one roof in my entire life. I will NEVER step foot in Gator again for service or purchase! EVER! I am filing a complaint directly with Dodge about this dealership as well. Something needs to be done about this place! (one final thing. they found a "noise" in the door of my truck and informed me that they did fix that. That repair lasted about half way home and then started again). More