Gault Chevrolet

Shady backend dealings I purchased a 2017 diesel LTZ Silverado, did everything you do with a normal car deal like putting money down, signing the loan contracts and switchin I purchased a 2017 diesel LTZ Silverado, did everything you do with a normal car deal like putting money down, signing the loan contracts and switching insurance over. Two weeks later I get a call from my insurance stating that the dealership (gault) called and requested changes be made to my insurance premiums. Of course I said xxxx no and expected a call from the dealership, nope no call until the following day, which I let go to voicemail. Within 5 minutes I then get a call from my insurance with the salesperson on the line. Requesting to change a deductible because it's too high for GM financing. I said don't change a thing and hung up. Now I'm not a unreasonable person but a. Why wasn't this brought up prior to signing the contracts and b. Why wasn't I notified prior to them calling to try and change my insurance. That to me is completely unacceptable and I will never buy another vehicle from them or recommend someone to. If they try and pull this kind of nonsense what else is going on behind the scenes. Looks like I'll be going to Matthews for service and vehicles from now on. More

Scheduled service Joe Andrews takes care of both of my new Chevys. He does great work and I get my vehicles taken care of very quickly. They come back to me serviced an Joe Andrews takes care of both of my new Chevys. He does great work and I get my vehicles taken care of very quickly. They come back to me serviced and clean. They are very convenient and they make me feel like they give a xxxx. I will continue to come back. More

Best car buying experience The Sales Staff ( George and Badr) made this the easiest and most pleasant car buying experience ever! They took care of all the DMV hassles, financin The Sales Staff ( George and Badr) made this the easiest and most pleasant car buying experience ever! They took care of all the DMV hassles, financing and even insurance! More

Good Dealership All Around Purchased 3 used cars from Gault! Great experience every time! From the sales managers, to the sales staff, to the service team and and everyone in be Purchased 3 used cars from Gault! Great experience every time! From the sales managers, to the sales staff, to the service team and and everyone in between! Would recommend Gault to any and everyone! Keep rocking it! More

Service Always get me in and out in the time they tell me. Always treat me awesome and with a smile . They have a nice waiting room with coffee and tv. Always get me in and out in the time they tell me. Always treat me awesome and with a smile . They have a nice waiting room with coffee and tv. More

New truck Only negative thing is that I purchased a 50,000 dollar truck and only received free 2 car washes and 2 free oil changes.... you would expect a bit m Only negative thing is that I purchased a 50,000 dollar truck and only received free 2 car washes and 2 free oil changes.... you would expect a bit more for spending so much money on a vehicle. Other than that the sales team was great. More

Worst experience ever I bought a 2012 Silverado w 17k miles in Nov. 2015. Within 30 days I emailed the Chevy dealership that there was something wrong with the transmission I bought a 2012 Silverado w 17k miles in Nov. 2015. Within 30 days I emailed the Chevy dealership that there was something wrong with the transmission. They ignored, ignored n ignored it until finally addressing it. Couple times in the dealerships having me try this and that and waste 10k miles. Finally they said they could do anything. I addressed it to GM Corp and they said best they could do is 3,000 consumer cash on top of dealership trade in which is 28k. I just paid 39k. So I continue fighting and fighting and finally get them to take it for a week and fix it. They changed a couple of sensors and all good. The guy said if I didn't get it fixed I could end up being forced forward when breaking. So good thing I got it fixed huh. Nope, worst then when it started. What happeneds is when I break I can hear the gears clunking if my windows r open from underneath the car. The truck revs up between every shift and it feels like it's forcing me forward. Every once in awhile when accelerating it will hesitate quickly then keep going. Slowing down and accelerating again I heard clunks from my feet. Traction control light went off along with Stabilitrak. They fixed those but not the issues. So I'm sitting here with a truck that was 39k that came with these issues and is documented that were there from the get go and I'm being told it was a risk I took when buying a used vehicle. Not to mention it's certified... which apparently means nothing. So I escalated this to Alicia Bolero Davis's office who is a top executive in customer relations. Who I thought I'd be speaking with then I get their secretary who says she will look into it. Not like I haven't been doing this for 7 months now. And says that the trade in is only 28k because once I drive it off the lot it reduces it's value. Well I get that part in a normal scenario but this truck came damaged. She had no response to that. And says unless I can prove the guy said I could be pushed into traffic at anytime that she can use that. Even though I have plenty of messages with them saying he was gonna get fired if he kept talking to me and that everything about my files got locked up. Sounds suspicious to me. And I even addressed the comment he made about my trucking pushing forward into traffic in a text message and the response was they will see what they can do... Let's see what Alicia boler Davis's office has to say... Will update my experience More

Shady. Dishonest. Play number games. Trick people. Stated would pay off car plus give certain amount for trade. Added payoff amount back into car price!!! Will never go back. Save yourself the headache! would pay off car plus give certain amount for trade. Added payoff amount back into car price!!! Will never go back. Save yourself the headache! More

I bought a new MAlibu from Andy at Gaults and it was the best car buying experience I've ever had. The way they sold the car I was under no pressure and even dealing with my trade in was great. Andy showed best car buying experience I've ever had. The way they sold the car I was under no pressure and even dealing with my trade in was great. Andy showed me everything abut the dealership before I even sat down to buy the car. Overall I have to say the process was great all the way down to Jim getting our zero % financing. I would strongly recommend anyone to buy there, I've been to Botnick's and Mathews chevy stores and they don't even compare. I had the oil change done at about 3k miles and the service people were great, they even offered to bring me to work or up to the mall to shop while my car was being worked on. In their waiting room they have wireless internet so this was a big help. More