Gay Family Kia

This was a great experience. As a first time customer, I was highly impressed and didn't feel hard pressed to purchase. As a first time customer, I was highly impressed and didn't feel hard pressed to purchase. More

Salesman was friendly and polite. Listened to what I could afford and wanted. Deal was made within thirty minutes. Listened to what I could afford and wanted. Deal was made within thirty minutes. More

As usual, I was very pleased with the Service Department. I have been coming to the service center for several years (I have purchased 3 KIA’s from Gay KIA). I have yet to experience a bad event. This tim I have been coming to the service center for several years (I have purchased 3 KIA’s from Gay KIA). I have yet to experience a bad event. This time was no exception and probably one of the better visits. I brought the 2016 Sorento in for the normal maintenance interval. Tanner was amiable and upfront about everything while discussing the processes involved with the current maintenance. While there, Miranda assisted me with a KIA FOB issue. The FOB works great now! Both, Tanner and Miranda always projected positive attitudes – even on a Saturday. More

Patrick was helpful and kind. He went above and beyond patiently answering my questions and offering options that suited my needs and preferences. He went above and beyond patiently answering my questions and offering options that suited my needs and preferences. More

Mike wasn’t my sales rep. although went above & beyond to help me! My Kia engine blew up. I had to come to dealership to get an answer after 1 week no one calling me. Mike cal although went above & beyond to help me! My Kia engine blew up. I had to come to dealership to get an answer after 1 week no one calling me. Mike called me more than Tanner & mechanic. Suppose to be free engine. Then they said it needed $4400. Repairs kept saying my car is 10 years old 65k miles. I kept up with oil changes etc. I’ve had other cars that were 100k still ran. Said it was too RUSTED since I live on island. That was bull. I took pictures of my car. Didn’t look like a new engine. Look like dirt was thrown on it. I had to pay 50$ restocking fee. 640$ wrecker fee. Mind you I broke down in Winnie at night. How was I suppose to get my car to y’all. I’m very disappointed in the length my car was kept. I’ve kept every text & call. Poor service. Except Mike He helped me more than he should. Had me a sticker made of my deceased son that was on my car. It was irreplaceable. Mike made it happen. I hope you praise this man. Y’all are luck yo have him. If you want to contact me you’re welcome. I wouldn’t send anyone to your dealership. My mom has purchased 3 cars from Gay Family. Won’t be back. I’ll let people know how horrible your service department is. Thanks for a miserable 3 weeks of stressing More

I was immediately served and got the deal done quick. We knew what we wanted and we were able to get in and out. No hassle. We knew what we wanted and we were able to get in and out. No hassle. More

Took our Sorento for some recall work. They finished the work in a timely manner. They finished the work in a timely manner. More

Quick and easy car buying experience without feeling pressured. Very informative salesman who made the process very smooth. pressured. Very informative salesman who made the process very smooth. More

Gay Family Kia certainly has a family feel. Salesman were friendly and I was asked if I needed assistance multiple times but was not pressured at all. Salesman were friendly and I was asked if I needed assistance multiple times but was not pressured at all. More

Ruben was very easy to work with and he did so in my best interest. There was zero pressure, unlike other dealerships I recently visited. It was a great car buying experience. interest. There was zero pressure, unlike other dealerships I recently visited. It was a great car buying experience. More