Gay Family Kia

The dealership is great and they care about the customers and go over and above to make sure the customer is satisfied. and go over and above to make sure the customer is satisfied. More

Great service team, squeezed me on my day off. Tyson helped me and was very helpful , process was quick and they even washed my car. I’ve always had a great experience. Tyson helped me and was very helpful , process was quick and they even washed my car. I’ve always had a great experience. More

Great experience. Dealership was great to work with. Friendly and respectful of our wishes. Thanks. Dealership was great to work with. Friendly and respectful of our wishes. Thanks. More

The rep that initially helped me with my oil change was nice, professional, and had good communication. I want to thank him for that, and apologize that this survey might reflect bad on his service, but I nice, professional, and had good communication. I want to thank him for that, and apologize that this survey might reflect bad on his service, but I promise you- he was great and this not very delightful review is not about him at all. I came in on Wednesday for an oil change. During the visit I had asked about paint repair for a small chip on the door that I had previously talked to Pete about, and he quoted me around $50, which was more than reasonable. The service consultant was so incredibly nice, and asked a few other people about the paint chip since it was collision dept not service, and he didn't want to tell me anything incorrectly. When I was all finished and the keys were given back to me, he had said that Monday morning I can bring the car in to get the paint chip repaired at no cost. I thought that it was so nice for them to fix a small paint chip at no cost- especially for something that wasn't their doing. Until I came in on Monday.. JR helped me on Monday and was obviously unhappy that someone told me there wouldn't be a cost. He was rude, and very short with me- and even made it a point to say that they don't repair things for free because they have to mix up a qt of paint at minimum. All over something that I was happy to pay for in the beginning, but was told there would be no cost, then to get treated poorly on the visit. I am thankful that they fixed the chip so well, but they easily could have said "hey, I'm sorry for the miscommunication- there is normally a cost for this and you have been misinformed. We can/cannot repair it for free this time...blah blah blah." But that isn't what happened, and that disappointed me because every other time coming here I have had nothing but great service. More

Austin was very patient in the sales buying process. He was helpful in teaching us how to use the connectivity and new technology in the car. He explained the trim options of the car very well. He was helpful in teaching us how to use the connectivity and new technology in the car. He explained the trim options of the car very well. More

I have had great service every time I've taken my car to Gay Family Kia. Gay Family Kia. More

Courteous and professional service advisor. The oil change was completed in a very timely manner. The oil change was completed in a very timely manner. More

My service was a recall. Making the appointment, the whole greet/wait/check out, and answering my questions was handled professionally and very well. Making the appointment, the whole greet/wait/check out, and answering my questions was handled professionally and very well. More

Pat was helpful without being pushy. Adding more words to get to fifteen minim. Ridiculous requirement. Adding more words to get to fifteen minim. Ridiculous requirement. More

Very easy and positive experience from trade to buying new car. Thankful for Patrick and gay! new car. Thankful for Patrick and gay! More