Gay Family Kia

Dealership FLOODED my car after doing the 2nd oil change it has ever had. They were asked not to bother washing it because I needed to go somewhere. They took it through the car was with the front windows o it has ever had. They were asked not to bother washing it because I needed to go somewhere. They took it through the car was with the front windows open! They then tried to vacuum out the water and turned my heater on full blast trying to get it to dry before bringing it to me. They NEVER SAID A WORD! They tried to cover it up and hide it. My seats were saturated in water that my passenger seat alarm was going off and no one was sitting in it. Again, no one bothered to let me know what happened. There is no telling how many of my electronics are wet and will be ruined now. I gave them the keys back and I refuse to drive that car back home. Do not use them. This is absolutely uncalled for, especially for it to be hidden and for me to only find out after waiting 2 hours just to sit down and be soaked!!! Service supervisor put me in a loaner and was not happy, seeing what he can do. At least he tried to help. More

My service department rep was very helpful. My car was done quickly and in a reasonable time. My car was done quickly and in a reasonable time. More

It was a pleasure working with Austin. He answered all my questions and was very professional. He communicated with me every step of the way, and buying this car was the very best experi He answered all my questions and was very professional. He communicated with me every step of the way, and buying this car was the very best experience I have ever had ! More

A great experience. The staff was efficient, knowledgeable, and explained everything in comfortable easy going style. The staff was efficient, knowledgeable, and explained everything in comfortable easy going style. More

We were met warmly and quickly attended to when we first arrived to the dealership. When picking a vehicle we were impressed by Pat (Smith)'s knowledge about the products. We did not feel undue pressure to arrived to the dealership. When picking a vehicle we were impressed by Pat (Smith)'s knowledge about the products. We did not feel undue pressure to buy, but were moved by the enthusiasm of the staff about the vehicles. He was knowledgeable, patient, and professional. We enjoyed all of our interactions with him. We felt that we were able to negotiate a fair price, and appreciated how quickly Pat responded to communications. On the day of the purchase, he personally escorted us to each stage of the process and gave a comprehensive orientation to the vehicle. Would definitely recommend Gay Kia to others. More

My service department rep was very helpful. I made an appointment and when I arrived, they did not have me in the system. This was not ideal. My service rep didn't miss a beat though and made s I made an appointment and when I arrived, they did not have me in the system. This was not ideal. My service rep didn't miss a beat though and made sure my car was serviced and they fit me in. More

Sam has Excellent customer service. Got me in and out. Car was cleaned. Asked Sam to reset my maintenance counter and he was right there to help Appointment schedule is difficult to Got me in and out. Car was cleaned. Asked Sam to reset my maintenance counter and he was right there to help Appointment schedule is difficult to deal with More

Good people and good work, but the wait times are a too long in my opinion. long in my opinion. More

Nice clean dealership near League City. Has good car selection, and easy to work with. Has good car selection, and easy to work with. More

The service department did an awesome job. Was able to pick up my vehicle once the work was completed Was able to pick up my vehicle once the work was completed More