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Gene Messer Chevrolet

Lubbock, TX

Overview
Reviews
Vehicles
4.6
203 Reviews
Call Dealership (806) 747-3211

1302 S Loop 289

Lubbock, TX

79412

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Showing 203 reviews

April 25, 2024

My salesman Jeremy Lucio was very courteous and accommodating.we are very pleased with our 2024 Trax. Thank you all at Gene Messer Chevrolet More

by rndllmorseRandall Morse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Johnson Jeremy Lucio Lisa Standke
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Helpful
April 24, 2024

Best experience in a long time. They were very professional, got the work done and were respectful. Very nice driver who took us home and took us back to the dealer to pick our car More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David brewer
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Apr 27, 2024 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 23, 2024

Thomas the service techand Frank thr mechanic were amazing to work with and patient. Both took the time to show me and validate that I wasn't having major tranmission failure. Frank showed me the tra More

by Dr. Marvin Mason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas & Frank
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Apr 25, 2024 -

Gene Messer Chevrolet responded

It's great to hear about your positive experience with Thomas and Frank at Gene Messer Chevrolet! They provided excellent service and expertise, making sure your Corvette is in top condition. Enjoy your smooth-shifting Corvette!

Helpful
April 18, 2024

Thomas in service was an amazing service advisor. He didn’t mind the questions I had and was very quick about answering them! More

by lauryn61202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Horrell
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Apr 19, 2024 -

Gene Messer Chevrolet responded

It's fantastic to hear that you had a great experience and that Thomas provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 15, 2024

was easy and friendly to work with sales department and service center gets you in fast More

by richardlindawatson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
eshsan nemati sales david in service department
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Apr 17, 2024 -

Gene Messer Chevrolet responded

We're delighted to hear that your experience with both our sales department and service center was easy and friendly! Providing seamless and friendly service is at the core of what we do, and we're pleased to know that you found working with us a positive experience. Our goal is to make your automotive journey as smooth as possible, from purchasing a vehicle to servicing it, and we're glad that our service center was able to accommodate you promptly. Thank you for choosing us!

Helpful
April 12, 2024

Attention a courteous service. I appreciate Kevin Soto and his thoroughness a kindness. Thank you More

by cmburk3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Soto
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Apr 13, 2024 -

Gene Messer Chevrolet responded

Thank you for acknowledging Kevin's courteous service, thoroughness, and kindness. We're glad to hear that you had a positive experience with us. Thank you for choosing us!

Helpful
April 12, 2024

Ruby was really easy to work with. Didn’t take long at all to get the recalls on my vehicle done.Gene Messer Chevrolet is my favorite More

by mags.msw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby
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Apr 16, 2024 -

Gene Messer Chevrolet responded

It's fantastic to hear that you had a great experience and that Ruby provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 09, 2024

Dropped my truck off on April 2 for diagnostic and didn't have a response till April 8. There's no reason for a vehicle to sit at a shop for a week, parked. Why not set an appointment. Some of us have one More

by ridingtan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
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Apr 11, 2024 -

Gene Messer Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
April 03, 2024

Everything with the oil change was good. Evidently the tech that performed the service was hungry. He took snacks from my glovebox, ate them, then left the wrappers in the floorboard. This i More

by cjras09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janel
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Apr 05, 2024 -

Gene Messer Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Gene Messer Chevrolet responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Michael Wims General Manager mwims@group1auto.com

Helpful
April 02, 2024

Janel in service department was very helpful and always responded in timely manner. Thanks Janel! More

by Steve38251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janell
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Apr 04, 2024 -

Gene Messer Chevrolet responded

It's fantastic to hear that you had a great experience and that Janel provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
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