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Gene Messer Chevrolet

Lubbock, TX

Overview
Reviews
Vehicles
4.7
478 Reviews
Call Dealership (806) 747-3211
View Awards

1302 S Loop 289

Lubbock, TX

79412

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Showing 478 reviews

May 16, 2025

They were very helpful and knowledgeable, especially Jeremy Lucio our salesman. He even showed use where to go for our oil change. More

by esmernie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Lucio and Lisa
Report | Print
May 19, 2025 -

Gene Messer Chevrolet responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Chevrolet! Feel free to reach out to us if you need anything. Have a wonderful day.

May 13, 2025

We did not have good customer service with the salesman. This is the 8th vehicle we purchased from Gene Messer. The communication was bad in the service was OK. More

by Dede.brocklehurst
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ehsan and Brendan
Report | Print
May 16, 2025 -

Gene Messer Chevrolet responded

I’m sorry to hear about the trouble you've experienced. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Michael Wims | General Manager mwims@Group1Auto.com

May 12, 2025

Extremely good service,friendly and very helpful. Everyone is knowledgeable and willing to help out. More

by dbhart13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Thomas
Report | Print
May 15, 2025 -

Gene Messer Chevrolet responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 11, 2025

Gene Messer Chevrolet is always my go to for all my service needs! Fast and excellent service! More

by tonyrebeccag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janel
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May 13, 2025 -

Gene Messer Chevrolet responded

Hi, we are so happy to read such a great review about Gene Messer Chevrolet! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 10, 2025

Service department is fast thorough very courteous very clean wait area prices are competitive a good bunch of people More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby Soto. Eli
Report | Print
May 12, 2025 -

Gene Messer Chevrolet responded

Hi Joe, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 07, 2025

Great service Easy to check in Quick and timely Check on several items I liked the green light More

by clark.nussbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
May 09, 2025 -

Gene Messer Chevrolet responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 07, 2025

Let me know I had a recall, got me in & out in less than an hour. Exceptional customer service More

by tlmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Report | Print
May 09, 2025 -

Gene Messer Chevrolet responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 04, 2025

Gene Messer Chevrolet is a great business to get Oil Changes and your vehicle served. I have been using Gene Messer Chevrolet for 10 yrs now. I only have positive things to say about the service I have More

by Texas Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
May 06, 2025 -

Gene Messer Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 04, 2025

Serviced transmission and can't get it right, leaks every time we've driven it jime More

by Susanteach1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas, Ted, John
Report | Print
May 07, 2025 -

Gene Messer Chevrolet responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at dillon2@group1auto.com so we can work toward a resolution. John Dillon Service Manager

May 03, 2025

Everyone was super nice and helped me above and beyond. I felt very welcome and taken care of. More

by Breannbrady
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Landry Perry
Report | Print
May 06, 2025 -

Gene Messer Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon!

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