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Gene Messer Chevrolet

Lubbock, TX

4.7
561 Reviews

1302 S Loop 289

Lubbock, TX

79412

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Showing 561 reviews

September 02, 2025

The service was really good. Brandon was very greeting and polite. We were able to have a conversation not like other places where you can’t get a word out of them. More

by martin.salas73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Sep 04, 2025 -

Gene Messer Chevrolet responded

Hi, thanks for your praise and kind comments about Brandon. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 30, 2025

Great inventory of vehicles. Easy access to building and well maintained. Looks very professional and clean. More

by v.villasenor0773
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 02, 2025 -

Gene Messer Chevrolet responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2025

Very courteous and respectful towards me service dept excellent help ,personnel at service paid close attention to my vehicle issues More

by Phoenixmain1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon service department
Sep 03, 2025 -

Gene Messer Chevrolet responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 29, 2025

Ruby polite and professional on original inquire of service and with follow up call to schedule appointment. Josh has great customer service skills. Josh professionally informed me of service pr More

by topluck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby , Josh
Sep 02, 2025 -

Gene Messer Chevrolet responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2025

Great place to buy a car. Maria was very helpful in helping me buy a car I am happy with the car I purchased. Thank you More

by Rosary Duran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Reyna
Sep 02, 2025 -

Gene Messer Chevrolet responded

Hello Rosary, we're happy you found Maria to be so supportive during your experience here at Gene Messer Chevrolet. Feel free to reach out to us if you need anything. Have a wonderful day.

August 28, 2025

Great all around service, very knowledgeable explaining what they done to my vehicle repair. Thanks for the great service More

by rlg959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Sep 01, 2025 -

Gene Messer Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Chevrolet. If you have any further questions, please don't hesitate to reach out!

August 28, 2025

Work is all top notch, with great waiting room and courtesy rides to and back More

by wlhanel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Sep 01, 2025 -

Gene Messer Chevrolet responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 26, 2025

They are over booked for service. An oil change and tire rotation took 2 ½ hours. Our advisor was kind and professional. However, we asked another advisor about the status of our s More

by BUSYMOM0911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Horrell was very kind and professional!
Aug 28, 2025 -

Gene Messer Chevrolet responded

Thank you for your feedback and kind words towards Thomas. We apologize for the extended wait time but do sincerely appreciate your business and patience with us. Michael Wims | General Manager 806.747.3211 mwims@Group1Auto.com

August 26, 2025

Service got my truck in and diagnosed quickly. Repair was done in a timely manner and my service advisor Brendon was attentive, understanding and very helpful in resolving my issues. Definitely wi More

by ron_rs_73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
Aug 28, 2025 -

Gene Messer Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Aug 29, 2025 -

ron_rs_73 responded

Thank you for the response. A great service department makes the future sales of vehicles to us customers more likely.

August 25, 2025

Not the best customer service experience with the service department. Josh, the supervisor, was helpful and knowledgeable. I would suggest requesting his assistance, if you are not receiving the proper suppo More

by Ryan J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janel, Josh
Sep 01, 2025 -

Gene Messer Chevrolet responded

Thank you for your feedback and kind comments about Josh. We look forward to exceeding your expectations during your next visit. Michael Wims General Manager mwims@Group1Auto.com

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