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Gene Messer Chevrolet

Lubbock, TX

Overview
Reviews
Vehicles
4.7
499 Reviews
Call Dealership (806) 747-3211
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1302 S Loop 289

Lubbock, TX

79412

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Showing 499 reviews

August 29, 2024

They were very professional and did a great job We're very courteous and friendly More

by Miss kitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomad
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Aug 31, 2024 -

Gene Messer Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 29, 2024

Worst customer service ever gotten. Didn't care if they helped me or not! Paid $2500 for extended warranty and they wouldn't even look at my truck unless it sat at the dealership for More

by RM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
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Sep 06, 2024 -

Gene Messer Chevrolet responded

RM, My apologies, for the delayed response, but I wanted to say we truly value your business and thank you for bringing this to my attention. Please, contact me directly at mwims@GeneMesser.com. I would like an opportunity to resolve this issue and to know more about your experience. I look forward to speaking with you. Michael Wims General Manager mwims@GeneMesser.com

Sep 07, 2024 -

RM responded

I’d be happy to discuss the issues with your lack of reasonable service times.

August 27, 2024

Great to deal with. Was there anout 4;30 and left about 6:15 with a new truck !!! More

by Casti0511
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny jimenez
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Aug 27, 2024 -

Gene Messer Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2024

Customer service was excellent. They listened to me and understood my needs. They kept me informed of the progress of the work being completed. I was treated like their best custome More

by DB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby Soto
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Aug 25, 2024 -

Gene Messer Chevrolet responded

Hi, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

August 23, 2024

Their staff is courteous and helpful. Their service is excellent. Much better than the last dealership I used. More

by oasistirealpine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
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Aug 25, 2024 -

Gene Messer Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Chevrolet. Please don't hesitate to reach out if there's anything additional we can do for you.

August 23, 2024

10/10, best customer service I ever had. I would recommend this dealership to friends and enemies. More

by Milo713gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janel
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Aug 25, 2024 -

Gene Messer Chevrolet responded

Hi, we are so happy to read such a great review about Gene Messer Chevrolet! Thanks for the recommendation, and have an amazing day!

August 20, 2024

Great buying experience. Found a bank to help n the team took care of the rest! More

by 1totalpump
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis
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Aug 23, 2024 -

Gene Messer Chevrolet responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

August 20, 2024

Very good communication, knowledge, and courteous. Fixed my car when no one else could highly recommend. More

by erocalypse2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruby Service advisor
Report | Print
Aug 23, 2024 -

Gene Messer Chevrolet responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

August 19, 2024

Super fast service. The customer service is top notch. I will be bringing my truck back. More

by djm2255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Aug 23, 2024 -

Gene Messer Chevrolet responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Chevrolet! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 18, 2024

Great service and employees listen well! They always make you feel comfortable. Good people! I appreciate them. More

by Kerrywhurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name,
Report | Print
Aug 19, 2024 -

Gene Messer Chevrolet responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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