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Gene Messer Chevrolet

Lubbock, TX

4.7
647 Reviews

1302 S Loop 289

Lubbock, TX

79412

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Showing 647 reviews

December 24, 2025

I have taken my vehicles to Gene Messer Chevrolet and have always been treated with respect and courtesy. Everyone is knowledgeable and explains the problem and what I need to repair my vehicle. I would More

by Charles Frater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby
Dec 25, 2025 -

Gene Messer Chevrolet responded

Hi Charles, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

December 24, 2025

Professional friendly all around. Mechanic pay attention to the vehicle issues. I would give a five star rating More

by Ahorwood1969.ah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby
Dec 26, 2025 -

Gene Messer Chevrolet responded

Hi, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

December 23, 2025

Estevan in Bailey were very knowledgeable about what I wanted in needed nothing but respect to them. More

by Kristiansmith669
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Estevan and Bailey
Dec 24, 2025 -

Gene Messer Chevrolet responded

Hi, we're happy you found Estevan to be so supportive during your experience here at Gene Messer Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 21, 2025

I had a good service experience they were quick and reliable they took good care of my car More

by littlejohn1325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Dec 22, 2025 -

Gene Messer Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 20, 2025

Always have good service at the Messer Dealership. ..very professional and checked my car from top to bottom.. More

by Kduncan44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Webb
Dec 22, 2025 -

Gene Messer Chevrolet responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Chevrolet. If you have any further questions, please don't hesitate to reach out!

December 20, 2025

Great experience and great customer service! The technician Thomas was very knowledgeable and made sure everything was ok with the oil change and recalls with my car. I recommend this dealership More

by Prietoyaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Dec 21, 2025 -

Gene Messer Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Chevrolet. Thank you, and have a fantastic day!

December 19, 2025

Thanks to the crew at Gene Messer Chevrolet for their help. Was notified of all repairs and timeline of repairs. All over a good experience and will come back. More

by 360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby
Dec 21, 2025 -

Gene Messer Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 19, 2025

I was without my vehicle for 10 days! ! When I called to check on it,I was put on hold for 18 minutes!! More

by richardgunkel1936
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ruby
Dec 21, 2025 -

Gene Messer Chevrolet responded

Thank you for the feedback. We apologize for the long hold and will be looking into the details of your call to find out what happened and what we can do to prevent it from happening again.  Michael Wims General Manager mwims@Group1Auto.com

December 18, 2025

Maria was great! Very courteous and professional. 5 stars for her. Your service department fails big time. I was told they changed the spark plugs. If they did, More

by idrive4alivinBELL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Maria Reyna and Kade Riney
Dec 20, 2025 -

Gene Messer Chevrolet responded

Thank you for the feedback and positive comments about Maria. We're sorry to hear that you had an issue with the spark plugs, and we look forward to correcting any issues that may have come up since your purchase. We'll be reaching out soon to make arrangements. Michael Wims General Manager 806.747.3211

Dec 22, 2025 -

idrive4alivinBELL responded

Mr. Wins, I would very much appreciate it if you could schedule me for Monday morning asap. 12/22/25. I have completed most of the installation of the correct spark plugs but I am iun able to get to the rest of them. I would like your service department to take care of this for me. I am just physically not able to do it at my age of 69. When I come in, I will have a very clear diagram of the spark plugs that need to be replaced. I will also bring the remaining plugs. Thank you very much. I will be there in the morning unless I hear differently. My phone number is 806-601-6932

December 17, 2025

Good experience for regular service. Had good communication and easy to schedule service through Chevy app More

by akf02
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Dec 21, 2025 -

Gene Messer Chevrolet responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.