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Gene Messer Chevrolet

Lubbock, TX

4.7
647 Reviews

1302 S Loop 289

Lubbock, TX

79412

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Showing 647 reviews

December 15, 2025

Well, it really took them an awful lot of time to do an alignment, I had an appointment at 7am left at 10am More

by peterswpancho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brendon jernigan
Dec 19, 2025 -

Gene Messer Chevrolet responded

Peter, thank you for the feedback. We appreciate your business and apologize that it took longer than expected to complete the alignment. We hope that it was ultimately done to your satisfaction, though. Michael Wims | General Manager 806.747.3211

December 13, 2025

The service at Gene Messer Chevrolet was excellent! ! They got me in quick and completed my oil change fast. Gauge was friendly and informative. I appreciate the work they did , Thank you very much!! More

by Agstewie20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gauge
Dec 19, 2025 -

Gene Messer Chevrolet responded

Hello, thank you for your kind review; we are happy to pass along your comments to Gauge here at Gene Messer Chevrolet! We do hope we can be of assistance in the future. Take care!

December 11, 2025

Second time buying vehicle from the same dealership, had another great experience. Would recommend to everyone and would go back for a third vehicle More

by Oneshayone2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan and Kade
Dec 11, 2025 -

Oneshayone2 responded

Would recommend to everyone and would go back for a third vehicle

December 10, 2025

You might advise the owner ahead of time that the transmission has to cool down before the fluid can be changed! I was there 6 hours! More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Dec 12, 2025 -

Gene Messer Chevrolet responded

Mark, please accept our apologies that this was not communicated ahead of time. MichaelWims | General Manager mwims@Group1Auto.com

December 09, 2025

The young lady that attended me was very courteous and knew her job, very nice and attentive! Every dealership should have people like her working for them. More

by jaynie806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name of the young lady , sorry
Dec 11, 2025 -

Gene Messer Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Chevrolet. If you have any further questions, please don't hesitate to reach out!

December 09, 2025

They did what they were scheduled to do on time and in a good and friendly way More

by 713DAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana
Dec 10, 2025 -

Gene Messer Chevrolet responded

Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 05, 2025

Great and rapid service from an established and respected dealer. Very little wait time involved More

by zearl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Dec 07, 2025 -

Gene Messer Chevrolet responded

Zearl, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 05, 2025

My vehicles issue is still not resolved after three weeks at the dealership. Went to pick it up once and the check engine light was still on. After leaving the dealership today, check engine light came back More

by Cconnor518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janel
Dec 11, 2025 -

Gene Messer Chevrolet responded

Thank you for your feedback, and we apologize for the inconvenience. We're looking into this today and will follow up with an update as soon as possible. Michael Wims | General Manager mwims@Group1Auto.com

December 03, 2025

Excellent service, friendly, and attentive. Recommend to my friends and family. Love the play by play on what is being done to your vehicle. More

by Ivypena0310.ip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Dec 04, 2025 -

Gene Messer Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means a great deal to us, and we're delighted to have earned it. Thank you again for taking the time to share your positive experience with the world. Have a great day!

November 23, 2025

I feel so safe at this dealership! They always take great care of me, get me the best price, and they even go the extra mile to make sure my needs are met and everything is taken care More

by Judy Rucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Jerniga
Nov 27, 2025 -

Gene Messer Chevrolet responded

Judy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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