Gene Messer Chevrolet

I bought a truck here in September 2020. During the sale I was told that since I was a new Chevy owner I would receive a free 5yr/60,000 mile warranty, an upgrade from the standard 3yr/36,000 mile warranty. I was told that since I was a new Chevy owner I would receive a free 5yr/60,000 mile warranty, an upgrade from the standard 3yr/36,000 mile warranty. Turns out that the warranty cost was hidden in a line item on my deal sheet that only had acronyms as a descriptor. I guess I can't prove it now but I know what happened. I also understand that I really should have questioned more. The salesman was alright but the finance guy was clearly proficient at pulling a fast one on people. Fast forward six months. and 10,941 miles. My brand new Chevy 1500 Z71 suddenly has a debilitating oil leak. I mean oil just cascading out of the seal/plate between the engine and transmission. Clearly warranty related. I have it towed to Gene Messer. I spoke with someone on the phone who assured me it would be quickly addressed that day. Well come to find out that person works at a Houston call center and has no idea what is going on at the Lubbock location, which I was told be my assigned service agent that I only know as Jared. Jared tells me it will be several days before it will get even diagnosed. Then he tells me all the loaners are out and they can't get me a rental. I don't have family here so my options are getting a rental for an undetermined period of time or being without transportation. I have a full time job and a small business so transportation is a must. Jared tells me that Chevy will reimburse up to $35/day for a rental if it is determined to be warranty related and I rent a GM vehicle from Enterprise. Well turns out you can't get a rental car or less than $60/day in Lubbock. So I am eating that. Then the truly infuriating part. Jared, who is supposed to be my primary contact for everything service related, completely ghosts me. It's now be four days with no response to texts or voicemails, much less him picking up the phone when I call. As I write this I have been on hold with the service department for 30 minutes. Now I understand that they couldn't have knowingly sold me a problem vehicle and that that is out of their control. But how they handled it from that point is entirely within their control. I should have had the vehicle towed to a small town dealership and I should have shopped elsewhere. Let my lessons guide you so you do not suffer the same consequences. More

My car was towed to Gene messer Chevrolet on the 19th of November. I have waited patiently for a courtesy call to let me know what the plan is. I have called several times and I always get the same answer November. I have waited patiently for a courtesy call to let me know what the plan is. I have called several times and I always get the same answer "let me talk to our transmission guy and I will call you back " They have never called me back. I would definitely not recommend this shop, nor would I purchase a vehicle here. More

Was asking about a stain and price of a truck and no reply. Just found out it was sold without even letting me know. Probably will not even attempt to do business with them if that's they way their sale reply. Just found out it was sold without even letting me know. Probably will not even attempt to do business with them if that's they way their salesmen want to do business. Thus was done through messaging More

Horrible they need to get things together before getting there. They didn't know whee vehicle was and so many things were wrong with the vehicle. there. They didn't know whee vehicle was and so many things were wrong with the vehicle. More

Bought a new Silverado, no BS they were straight forward with everything. The sales team we had was awesome! Quick in and out. Ask for Ehsan. with everything. The sales team we had was awesome! Quick in and out. Ask for Ehsan. More

I was very impressed with the service I received from Gene Messer.Efriam went over and beyond to meet all my needs .All the staff there that I encountered was so friendly and helpful. Thank you Gene Mess Gene Messer.Efriam went over and beyond to meet all my needs .All the staff there that I encountered was so friendly and helpful. Thank you Gene Messer for a awesome experience. More

Awesome New Car Buying Experience Let me begin by saying that Johnny Palmer is a class act and a pleasure to work with. We've bought from Gene Messer before and we were happy to give t Let me begin by saying that Johnny Palmer is a class act and a pleasure to work with. We've bought from Gene Messer before and we were happy to give them our business again. We took our time and Johnny was very patient and honest about what he could and couldn't do. They will always be the first place we go when considering buying a new car. More

Great Service First off, not ignored. Good customer service. Knowledgeable people. Friendly. And very helpful. I would recommend the service department to ale care First off, not ignored. Good customer service. Knowledgeable people. Friendly. And very helpful. I would recommend the service department to ale care of your needs. More