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Gene Messer Chevrolet

Lubbock, TX

Overview
Reviews
Vehicles
4.7
463 Reviews
Call Dealership (806) 747-3211
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1302 S Loop 289

Lubbock, TX

79412

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Showing 463 reviews

January 21, 2025

Steering wheel vibration not addressed and tires not balanced and rotated - the software was updated as a recall and the oil was changed More

by Ed-Liv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby
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Jan 22, 2025 -

Gene Messer Chevrolet responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Michael Wims General Manager mwims@GeneMesser.com

January 21, 2025

I was happy with the job they did with my car With the exception that it took 2 days instead of one More

by annabell0104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jan 23, 2025 -

Gene Messer Chevrolet responded

Hello, thank you we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 19, 2025

Kevin got me Checked in. Got oil changed and tires rotated in 1 hour. Got estimate on what next service should cost. Excellent service More

by mikejames6720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Jan 21, 2025 -

Gene Messer Chevrolet responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

January 17, 2025

Had my first maintservice here for free(thank you GM) and Janel was super helpful and pleasant and professional More

by wudupyo11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janel
Report | Print
Jan 18, 2025 -

Gene Messer Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to Janel here at Gene Messer Chevrolet! We hope you have a great day!

January 17, 2025

The dealership was clean, orderly, quiet and the staff was professional. The buying process was very quick. More

by olzman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Saulcedo
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Jan 18, 2025 -

Gene Messer Chevrolet responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 16, 2025

Amazing service department with friendly and knowledgeable staff! Highly recommend them to everyone for all their vehicle needs! More

by Larrentree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janel Ordonez
Report | Print
Jan 18, 2025 -

Gene Messer Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

January 15, 2025

Service department at this dealership is fast, efficient and effective. Vehicle was only there for a short amount of time before getting back in the road. More

by tycooper174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Jan 17, 2025 -

Gene Messer Chevrolet responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 15, 2025

Well had appt. Still had to wait 2 hours for an oil change … think it’s to long after having an Appointment….🥱 More

by bigstickmoreno2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yes
Report | Print
Jan 17, 2025 -

Gene Messer Chevrolet responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Michael Wims General Manager mwims@GeneMesser.com

January 13, 2025

Dealership is very friendly and helpful in your needs. Making you feel like they have known you for awhile. More

by elilongoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby, and John
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Jan 16, 2025 -

Gene Messer Chevrolet responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

January 12, 2025

Gene Messer Chevrolet was quick to fix my vehicle, they had parts on hand and were able to send me on my way the same day! They took me to work and picked me up to go get my truck. I really appreciate this More

by Diana Lucero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby soto
Report | Print
Jan 13, 2025 -

Gene Messer Chevrolet responded

Hello Diana, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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