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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
872 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 872 reviews

March 19, 2025

They had my car ready the next day and did a really great job and I didn’t have to wait for it very long More

by tiffanykoertner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Mar 22, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

March 19, 2025

Everyone was really helpful and didn’t waste time. This was a great experience. Thanks More

by Knomeanee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden
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Mar 22, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 19, 2025

Gene Messer Ford has excellent friendly servic. e. The are honest and efficient. They treat you like you are a valued custermer. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Edwards
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Mar 22, 2025 -

Gene Messer Ford of Lubbock responded

Hello Jerry, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

March 19, 2025

Easy to make appointment for repairs and all warranty issues handled with ease! Barbara was great to work with! More

by ttktwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
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Mar 22, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 17, 2025

The Rep was great I really like the communication on the statuses on my car great job More

by kquazzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caryn
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Mar 21, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 15, 2025

Great cars and Trucks to select from. Service is 5 star and wouldn’t take my Ford anywhere but the best. Thanks, Gene Messer More

by Michaelelms114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Mar 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Ford Lubbock. Until the next time we meet, take care!

March 15, 2025

David, was awesome and personal, advise and kept me informed on all aspects of my vehicle. Need more David at Gene Messer. Appreciate the valet service, nice touch of courtesy. More

by EJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Mar 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Feel free to reach out to us if you need anything. Have a wonderful day.

March 14, 2025

All aspects of my recent purchase were great. . Professional and friendly service in all departments More

by Jabishop1222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Paz and Steve in sales. Fernando in finance
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Mar 18, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 13, 2025

Our car broke down out of town, and Gene Messer service worked us into their schedule to get us fixed and back on the road! Our service advisor was polite and helpful. We walked thru the issue with him and More

by That1Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
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Mar 16, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 13, 2025

Johnny checked my truck in and confirmed my service needs. Then when all of the tasks were completed he let me know it was ready. More

by tswindle418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny - Service Advisor
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Mar 16, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are glad Johnny could help! If you have any further questions, please don't hesitate to reach out!

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