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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,361 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,361 reviews

August 11, 2026

They knew I had no way to get around, so had to wait. ..dealer went out of his way to get needed recall done ASAP! Very impressed! Thanks! More

by margecam52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 10, 2026

Quickly took our information and stated it might take all day but surprisingly it took 2.5 hrs. More

by imacias91
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Calderon
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Aug 11, 2026 -

Gene Messer Ford of Lubbock responded

Hi, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

August 08, 2026

My service representative was the very best. She and the technician took care of my issue and got me back on the road. I thank the dealership and their staff, we are traveling and this really wo More

by roblew53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LeighAnn Moore
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August 05, 2026

Lack of communication from the service advisor that resulted in my being without my vehicle for the weekend. Paperwork stated the work was completed on a Friday, so I could have picked it up on Friday More

by jladwazoo
Service Communication
Recommend Dealer
No
Employees Worked With
Cayden Campbell
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Aug 07, 2026 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback. We sincerely apologize for the lack of communication during your service visit. We understand how frustrating it is to be without your vehicle, especially when you were not informed that the repairs had been completed. Providing timely updates is an important part of the experience we strive to deliver, and we’re sorry we fell short in this instance. Our Service Director, Michael Purser, will be reaching out to you personally to learn more about your experience and discuss how we can improve. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in our team.     Buck Barton | General Manager 806-788-2276 bbarton@group1auto.com

August 01, 2026

Atrocious . . no call back. Had an appointment and waited five hours. The absolute worse terrible More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Buck Barton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
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Aug 05, 2026 -

Gene Messer Ford of Lubbock responded

Scott, thank you for taking the time to share your feedback. We sincerely apologize for your experience. You’re right that better communication was needed, and we will learn from this to improve moving forward. Our Service Director, Michael Purser, will be reaching out to you directly to discuss your visit and see how we can make things right. Thank you for bringing this to our attention. Buck Barton | General Manager bbarton@group1auto.com

August 01, 2026

Adrianna was very helpful with the work that was done on my car. She was very friendly More

by Walterskaren52@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrianna
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Aug 02, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Hub City! If you have any further questions, please don't hesitate to reach out!

July 31, 2026

I was taking care of by the service manager and took take care of our vehicle no issues or concerns. Great Job. More

by biggreen633
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britain
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Aug 02, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Hub City. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2026

Fast and reliable. Regular scheduled service was performed and the vehicle was returned upon completion. More

by moakb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo, Michael
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Aug 02, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

July 31, 2026

They always answered the phone and helped me with any questions I had. I even took my car back to Lubbock to another shop to get it wrapped and they loaned me a brand new car while I waited for it More

by darmes03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 31, 2026

Is was great customer service and great communication on the service side they were fast and efficient More

by edwardm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Ann
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Aug 01, 2026 -

Gene Messer Ford of Lubbock responded

Hello Edwardm, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

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