Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,376 Reviews
Contact Dealership
View Awards

6000 19th St.

Lubbock, TX

79407

Directions

By Type

Showing 1,376 reviews

September 02, 2026

Had the truck I wanted priced decently. Salesman was very helpful. I bought it from out if state and he answered all my questions and sent extra videos. Very pleased with the whole pro More

by lakatco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Lopez
Print
August 29, 2026

As always service is at par. Worry free because i know they're going to take care lf my vehicle More

by paul f.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie/Leighanne
Print
August 28, 2026

The customer service was amazing. I was asked several times if I needed anything. I did not like the wait time close to 2 hours. I had booked an appointment and then found out appoint More

by Anaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The text said Michael
Print
Aug 31, 2026 -

Gene Messer Ford of Lubbock responded

Anaya, thank you for your feedback and for recognizing the customer service and communication you received. We apologize that your wait was longer than expected. We do offer appointments, which reserve your vehicle’s scheduled arrival and place in our service process. However, appointment times do not guarantee a specific completion time, as we cannot always predict how long vehicles already being serviced may take due to unexpected repairs or additional diagnostic work. We do our best to accommodate every customer and complete each vehicle as efficiently as possible without compromising quality. For added convenience, you can also use our Mobile Service, and we can come directly to you for many maintenance and repair needs if that makes your next service visit easier. We appreciate your patience and your business, and we look forward to providing you with a faster experience next time. Buck Barton | General Manager 806-788-2276 bbarton@group1auto.com

August 28, 2026

Although Britton was my initial contact it was Leigh in the service department that absolutely took care of the whole situation! ( Sorry if I got the name wrong!) She was an absolute doll and took care of More

by smoir1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leiagh
Print
Aug 29, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Hub City. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 28, 2026

Absolutely the best experience ever. Service department was very knowledgeable and friendly. I will definitely be coming back. More

by Dotus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Britton Klienman, Service Tech
Print
Aug 29, 2026 -

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Hub City! If you have any further questions, please give us a call. We're always happy to help!

August 25, 2026

Tuff Walter's and Aleyah took great care of us. I would recommend them to anyone. The deal i received on my trade was very fair. The price I paid for my purchase was also very fair. More

by debbie.brown1950
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Tuff Walters
Print
Aug 30, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Hub City! Feel free to reach out to us if you need anything. Have a wonderful day.

August 24, 2026

Had an appointment at 7 o’clock at 1 o’clock I called the truck has not been in the shop only for a recall that they had to put a computer to the service tech said that they had cars in from yesterday. They More

by abanda722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Buck Barton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 30, 2026 -

Gene Messer Ford of Lubbock responded

We sincerely apologize for the lack of communication during your recent service visit. You should have been kept informed about the status of your truck, especially after arriving for a scheduled appointment. Michael Purser will be reaching out to you directly to discuss your experience and address your concerns. Thank you for bringing this to our attention. Buck Barton | General Manager Group 1 Ford of Hub City Group 1 Lincoln of Hub City 806-788-2276 bbarton@group1auto.com

August 19, 2026

Audrina ana was very polite and made sure if I needed a ride anywhere she would be happy to get a ride. More

by jamendo1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrina ana
Print
Aug 21, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

August 19, 2026

Work done as said in time specified for quoted price and courteous people Thank you More

by Shannonhsmth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen
Print
Aug 21, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 18, 2026

Glenn was great, wonderful service! My vehicle was ready on time just as I was told. More

by Cmrussell4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
Print
Aug 19, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

1
2
...
138