Gene Messer Ford of Lubbock

We were very pleased with our purchasing experience at this dealership. Every employee that we had contact with was very polite and willing to help. Paula Nguyen, our salesperson, was especially helpful this dealership. Every employee that we had contact with was very polite and willing to help. Paula Nguyen, our salesperson, was especially helpful. More

Got my car in and out in a reasonable time and kept me updated about if parts needed to be ordered updated about if parts needed to be ordered More

They were friendly and helpful. However we feel we were lowballed on our trade in. However we feel we were lowballed on our trade in. More

Hands down the best experience I have had at a service department. Audri was super amazing, kind, courteous, and understanding from start to finish. I came in for an oil change and to look at a window iss department. Audri was super amazing, kind, courteous, and understanding from start to finish. I came in for an oil change and to look at a window issue (walk-in, I did not have an appointment). I was on a time crunch to get to a doctor's appointment and on the road to Dallas, she said there was going to be a wait in which I agreed, but offered a ride if it got close to the appointment time. As the time got closer for me to need to leave, she was eager to get me an Uber to get me to the doctor appointment on-time and would have them pick me up afterwards as well. As the Uber arrived she had called to let me know my truck was ready and I could get back on the road. This is what service should look like, and I will be back to this service department because of her. Thank you Audri for your amazing help! More

Glenn was very friendly and helpful. He offered to get me a ride. I had made plans for someone to pick me up. He offered to get me a ride. I had made plans for someone to pick me up. More

Deje la troca por una semana y ni siquiera la checaron, hablamos muchas vezes y nunca tuvieron una respuesta y siempre quedaban en regresar la llamada y ni una sola ves regresaron la llamada hablamos muchas vezes y nunca tuvieron una respuesta y siempre quedaban en regresar la llamada y ni una sola ves regresaron la llamada More

They recommend that you make an appointment for service and I did, once I got there the service writer said that the appointment only means that you will be seen that day. Most times when I make an appoint and I did, once I got there the service writer said that the appointment only means that you will be seen that day. Most times when I make an appointment it means that I will be seen around that time. More

Fast service. Took my truck in midday on a Saturday for an oil change and tire rotation. They had it done within an hour. Good customer service. LeighAnn took good Took my truck in midday on a Saturday for an oil change and tire rotation. They had it done within an hour. Good customer service. LeighAnn took good care of me. More

I was made to feel so welcomed and everyone went out of their way to answer my questions and this was before I decided to purchase a new vehicle. They were kind and informative from the very beginning, I their way to answer my questions and this was before I decided to purchase a new vehicle. They were kind and informative from the very beginning, I would recommend these wonderful people in this dealership to anyone interested in purchasing a new car! More

Extremely friendly staff. Does nice work . Always looking forward to return . Love the waiting room. Does nice work . Always looking forward to return . Love the waiting room. More