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Gene Messer Ford of Lubbock
Lubbock, TX
1,287 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,287 reviews
May 26, 2026
Calling to setup an appointment couldn’t have been any clearer and concise. The technician that took in my truck got me setup with a uber home quickly. With a follow up call for when my vehicle was ready. clearer and concise. The technician that took in my truck got me setup with a uber home quickly. With a follow up call for when my vehicle was ready. I always feel like they’re a clean and efficient dealership. More
by Kun.kim
May 26, 2026
In from out of town, our explorer hit the 20,000 mark. So we were able to take it to the dealer and get it knocked out. Was in and out in approx 1 hr 15 mins. Thank you guys for getting us in and out and So we were able to take it to the dealer and get it knocked out. Was in and out in approx 1 hr 15 mins. Thank you guys for getting us in and out and back on vacation More
by Reggie.tx
Employees Worked With
Service Depr
May 23, 2026
On April 11,2026, I purchased a used 2023 Dodge TRX from you with a generous warranty of 90 days or 1000 miles. I had the truck for 2 days before having to return it to have the cruise control serviced and you with a generous warranty of 90 days or 1000 miles. I had the truck for 2 days before having to return it to have the cruise control serviced and all of the other systems were in need of service. The truck was taken to Dodge in Levelland and it stayed there just short of 3 weeks. And I had to call to check on it myself. I was also told by Xavier that they had put the matching spare tire on the truck. This is not true. They put some used tire under my truck. Xavier also promised me that the dealership would make my 1st payment for all the hassle and inconvenience to me. Now he is just ignoring my texts and phone calls. My oil is at 0% and is not clean. With all of this I’m pretty sure that the plugs are well used and the air filter is dirty. I have determined that this will be the last time I purchase anything from this dealership. I have purchased 5-6 vehicles from this dealership and that will not happen again. I am finding that it is very difficult to not share my disappointment with my friends and family. More
by smweise
Employees Worked With
Gene sales, Xavier management
May 22, 2026
Service department sucked over promised UNDER delivered! 4.5 days to finish service work promised 2 days! This crappy service is chronic at Gene Messer Ford! Arrogant Staff! 4.5 days to finish service work promised 2 days! This crappy service is chronic at Gene Messer Ford! Arrogant Staff! More
by Thedoc57
May 22, 2026
I got my Bronco in and out quickly. Taylor is so good to deal with and she keeps you updated. She is very sweet and nice to deal with. Thanks for a great dealership! Taylor is so good to deal with and she keeps you updated. She is very sweet and nice to deal with. Thanks for a great dealership! More
by Sandee
Employees Worked With
Taylor
May 22, 2026
Dylan did an awesome job! He always does what he says he will do and makes the process quick and easy! He always does what he says he will do and makes the process quick and easy! More
by Jerod Vuicich
May 16, 2026
Cadyn is awesome! My truck came out of service quicker than expected. They do great service here! Very trustworthy team. Highly recommend! My truck came out of service quicker than expected. They do great service here! Very trustworthy team. Highly recommend! More
by MrHatcher
Employees Worked With
Cadyn Campbell, Dylan Hitchcock
May 15, 2026
As always service is at par. They always make sure that i know what my truck needs and how they would maintain it. Making sure that my truck is in tiptop shape. They always make sure that i know what my truck needs and how they would maintain it. Making sure that my truck is in tiptop shape. More
by paul f.
Employees Worked With
Leigh Ann of service
