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Gene Messer Ford of Lubbock
Lubbock, TX
1,410 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
October 15, 2026
Dealership overall is good, but the customer service
department not so good. Every time we get my vehicle back is dirty. And I’m talking about trash, I’m talking about dirty shoes track everywhere, oily
More
by rapagan2
Employees Worked With
Stephanie was my advisor, but she’s not the problem. I would say the problem are the mechanics for getting dirty in the vehicles.
October 15, 2026
Kayden was super awesome when it came to getting a recall
taken care of on my vehicle!! He was very communicative, keeping me updated each step of the. Way! Y’all definitely gained a new customer!
More
by Christinalavelle232
Employees Worked With
Kayden
October 08, 2026
I was truly grateful for the good communication and
customer service by Mr. Campbell. I was apprehensive as the Group 1 service at Hyundai has been subpar. Everything went smoothly.
More
by MO
Employees Worked With
Cayden Campbell
Dealership Inventory (350 Vehicles)
