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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

December 26, 2023

The lack of communication is rampant around the dealership. The service writer is not up front with the customer and does not seem to really care except to get back to what they were doing before c More

by Runnergirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derrick, front desk
Report | Print
Feb 09, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback about the lack of communication and the overall negative experience you had with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Danilo DeLeon, General Manager ddeleon@genemesser.com

December 26, 2023

Steve and Adrian were super helpful and made the experience seem easy. I definitely was impressed More

by Judedcb
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve and adrian
Report | Print
Dec 28, 2023 -

Gene Messer Ford of Lubbock responded

Congratulations on your new vehicle! We are thrilled that Steve and Adrian provided you with an easy sales experience. Our ultimate goal is your satisfaction! We are excited to help you in the future.

December 20, 2023

Everyone is very friendly and professional. They always keep you updated on the status of your vehicle More

by cheryl.carpenter565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara, Derek
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Dec 22, 2023 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a friendly and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 19, 2023

Gene Messer’s service is excellent and well worth the wait it takes as they check out the car to make sure it has no problem when you leave the service center. More

by breich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike was quick to get my car in without an appointment.
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Dec 21, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 18, 2023

Great place. Excellent advisor. Barbara was wonderful to work with. Very happy with my experience with Gene Messer. More

by yuleb7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Bill,
Report | Print
Dec 20, 2023 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear that you had a great experience and that Barbara provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 16, 2023

I had asked for a tire rotation, but it wasn’t included on my invoice. More

by billhoward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure what his name was.
Report | Print
Jan 05, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at mpugh@GeneMesser.com. I look forward to speaking with you. Mike Pugh Service Manager mpugh@GeneMesser.com

December 15, 2023

Prompt service, concierge service so respectful and considerate very impressed and recommend to all others More

by Dnoseff53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service coordinator ( can’t think of her name)
Report | Print
Dec 19, 2023 -

Gene Messer Ford of Lubbock responded

Prompt service coupled with respectful and considerate concierge service is certainly impressive! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 15, 2023

Good service great people are willing to help you with any issues that may arise and are good at keeping you informed of the progress More

by onealraymond21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbra
Report | Print
Dec 19, 2023 -

Gene Messer Ford of Lubbock responded

It's wonderful to hear that you had a positive experience! We appreciate your business. We look forward to assisting you in the future.

December 13, 2023

Took care of my f250 service needs as expected and did a very good job More

by cmarq
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Dec 15, 2023 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

Unorganized and unfriendly! Unprofessional with report—telling me some numbers instead of what they mean!! More

by Carol miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Saw Tom one time;everyone else I had to ask for help!
Report | Print
Dec 12, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and earn your business, please contact me at mpugh@GeneMesser.com. I look forward to speaking with you. Mike Pugh, Service Manager

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