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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,274 reviews

October 24, 2023

Went to Gene Messer ford for a water leak on my truck, they had it for three days and gave me an estimate for $1680, and said that they need it for three days. I took it to a Ford Dealership in Fort Wort More

by Ccunningham1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Gonzales
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October 22, 2023

They went above and beyond to be a business of integrity and honesty I would recommend them to everyone who looking to get their vehicle serviced! Mike the service manger was a true man of his word! Thank y More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Shane
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Oct 24, 2023 -

Gene Messer Ford of Lubbock responded

It's great to hear that the dealership went above and beyond to provide you with honest and integral service. Mike, the service manager, is a real asset to the team. Thank you for sharing your positive experience!

October 20, 2023

My service advisor, Barbara, is great! Responsive and works tirelessly to beat expectations and have car serviced effectively and timely. More

by Corsairowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Oct 24, 2023 -

Gene Messer Ford of Lubbock responded

It's wonderful to hear that your service advisor, Barbara, is great and goes the extra mile to exceed expectations, ensuring your car is serviced effectively and in a timely manner. A dedicated and responsive service advisor can make a significant difference in your service experience. We appreciate your business. We look forward to assisting you in the future.

October 18, 2023

Barbara was very helpful and understood the problem with my vehicle. She is a valuable asset to Gene Messer. More

by Efren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
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Oct 19, 2023 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear that you had a great experience and that Barbara provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 18, 2023

Ok service, needs to be more organized in the flow of how things should be. More

by Orozcorey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
interacted with three different people
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October 12, 2023

In 35 years I’ve never been disappointed in service received, I wish they would re-implement loaner cars. More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Oct 14, 2023 -

Gene Messer Ford of Lubbock responded

It's truly remarkable to hear that you've never been disappointed in the service you've received over 35 years. That's a testament to our consistent quality. Your suggestion to re-implement loaner cars is valuable feedback. Thanks for sharing your long-standing positive experience!

October 10, 2023

General manager had to make it right after a month but he did thank you More

by tncbeard@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane in service and Mike Pugh GM
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Oct 11, 2023 -

Gene Messer Ford of Lubbock responded

It's good to hear that Mike, the general manager stepped in to resolve your issue after a month. Sometimes, it may take some time to address certain concerns, but it's great to know that we were able to make things right. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 04, 2023

Vehicle was ready before promised. The problem was corrected on first visit Advisor was extremely professional. More

by Ritch1s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen
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Oct 05, 2023 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 02, 2023

They are always very kind and very helpful when looking for a vehicle. They try to get you into just what you want. I would totally recommend this dealership! More

by Melissafair030674
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Ward
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September 30, 2023

A tremendous shout out to Glenn Norris, service advisor, for working hard to get the repairs done and warranty work approved! This is the guy!! I cannot say enough kind words in regards to the service work More

by PattiE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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Oct 03, 2023 -

Gene Messer Ford of Lubbock responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Glenn went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

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