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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,274 reviews

September 16, 2023

Very professional. Did a great job on my truck and completed in a timely manner More

by jvalensuela64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Gonzales
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Sep 19, 2023 -

Gene Messer Ford of Lubbock responded

Providing top-notch service and ensuring work is completed as promised and on time is our utmost priority. We truly appreciate your kind words and value your business. Thank you for choosing us, and we look forward to serving you again soon!

September 15, 2023

Salesman was great. Spent the amount of time with me that I needed for selecting the best var More

by Hefnershelley
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rusty Lackey
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Sep 19, 2023 -

Gene Messer Ford of Lubbock responded

That's fantastic to hear! We're so glad that you had a good experience and were able to choose what works best for you. Thank you for your review! Congratulations on your new vehicle!

September 15, 2023

Good to work with. Was good to continue to find the car I wanted. Thanks More

by colettazamora91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat
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Sep 19, 2023 -

Gene Messer Ford of Lubbock responded

That's fantastic to hear! We're so glad that you had a good experience and were able to choose what works best for you. Thank you for your review! Congratulations on your new vehicle!

September 15, 2023

Barbara was great, Tech was not, no rotation done and excess oil not cleaned up More

by Rjpruitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Sep 22, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 27, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced during your visit. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Mike Pugh Service Manager mpugh@GeneMesser.com

September 14, 2023

Robert was an amazing guy to work with! He was trustworthy, personable, informative, and patient. He walked us through the entire process and took the time to get to know us. He is definite More

by Andrea
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
robert ward
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Sep 24, 2023 -

Gene Messer Ford of Lubbock responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Robert provided a great experience for you! It would be our pleasure to have the opportunity to assist you again.

September 14, 2023

Very helpful and knowledgeable. Deveron McKelvoy went above and beyond. Outstanding. We have already recommended him to others. More

by earlsmouse
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deveron
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Sep 19, 2023 -

Gene Messer Ford of Lubbock responded

Congratulations on your new vehicle! We are thrilled that Deveron provided you with an exceptional sales experience. Our ultimate goal is your satisfaction. Please do not hesitate to contact us with any questions or concerns you may have while getting acclimated to your new vehicle. We appreciate your business and look forward to the opportunity to assist you again in the future.

September 11, 2023

Excellent work, took my vehicle in no surprise’s everything was up front and timeframe of work completed very reasonable, Chad and Jennifer in Service Dept do exceptional work! More

by Alejandro58zzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer, Chad
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Sep 23, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

September 08, 2023

This dealer has always given us great service and attention. Thank you for helping us with all our Ford automotive needs. More

by Kaustin44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody and Becky were both attentive to our needs and answered our questions.
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Sep 21, 2023 -

Gene Messer Ford of Lubbock responded

You're very welcome! It's wonderful to hear that Gene Messer Ford Lubbock has consistently provided you with great service and attention for all your Ford automotive needs. We appreciate your business and look forward to serving you again in the future!

September 07, 2023

Truly exceptional service as usual! Truly exceptional service as usual! Truly exceptional service as usual! More

by ayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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Sep 10, 2023 -

Gene Messer Ford of Lubbock responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

September 04, 2023

It was a great experience, Michael was very nogageble,gave me the best deal on my trade in,and I am very happy with the truck I got, thank you for your time and professionalism More

by carrjerry780
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael, experienced above and beyond
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Sep 09, 2023 -

Gene Messer Ford of Lubbock responded

We are glad we could help!

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