Gene Messer Ford of Lubbock

Our car was in their service department for over three months. They were waiting on parts to come in. The issue was not with the parts, because that was Ford corporate. The issue was the complete lack months. They were waiting on parts to come in. The issue was not with the parts, because that was Ford corporate. The issue was the complete lack of communication and lack of help. They kept telling us the parts would be in, in a few weeks. Finally we had them reserve us a rental car, which is part of our extended warranty. After 10 days we were told to return the car. We requested to keep in longer, but were told no. We then waited another couple of weeks and tried calling in to talk to the service director, but had to go to the dealer because they could not get him on the phone. He then promised to help, but never reached back out or did anything he said he would. We call Ford corporate and they told us he never even tried to get us a rental. Then they said we should have kept the car and our service rep at the dealer was supposed to tell us that. They also said that there was a person at the dealer that is supposed to help in these situations. None of that happened. We spent hours on the phone with Ford to get a rental before finally getting to the right person. So the dealer did nothing to help us during this entire ordeal. Also, when we did get the vehicle back the insulation underneath the transmission was not secured and fell down while we were driving home. The bolts required to fasten it had not been reinstalled. We are hoping they didn’t leave other things loose too. More

Their service department constantly misses deadlines. They will give you one date and then blow past it without calling you to let you know. Trying to reach anyone there by phone is almost impossible. Vo They will give you one date and then blow past it without calling you to let you know. Trying to reach anyone there by phone is almost impossible. Voicemails will not be returned for at least a day. They are completely unreliable and I would strongly advise against ever taking your car there More

Working with BZ was great. Would have given 5 stars, but they didn’t give me what they promised on my trade in. Would have given 5 stars, but they didn’t give me what they promised on my trade in. More

Purchased a used certified vehicle from Ashley The Car Guy and was blown away by the service and professionalism shown by all the staff at the dealership. Guy and was blown away by the service and professionalism shown by all the staff at the dealership. More

Everyone we worked with was so helpful & knowledgeable. They made the buying process super easy + enjoyable! They made the buying process super easy + enjoyable! More

I always take my fords here for service. Virginia has always been great and very helpful. Virginia has always been great and very helpful. More

Traveling through Lubbock on our way home to El Paso when my F150 broke down. Amanda was fantastic in helping us throughout the process of a major repair. She stayed in contact and helped keep us calm during my F150 broke down. Amanda was fantastic in helping us throughout the process of a major repair. She stayed in contact and helped keep us calm during a trying time. I recommend Messer for your automotive needs. More

Barbara Orr at Gene Messer was absolutely awesome. She did everything in her power to get my repair done for the lowest possible cost. I can't say the same thing for Ford Motor company customer relati She did everything in her power to get my repair done for the lowest possible cost. I can't say the same thing for Ford Motor company customer relation specialist. They wee either rude or didn't return calls or email. They were totally useless. More

Amanda was very courteous explained what the wait time was and kept me informed of how they were progressing with the service was and kept me informed of how they were progressing with the service More

I always take my truck to Gene messer ford to have my vehicle serviced. I have no problem with the service vehicle serviced. I have no problem with the service More