Gene Messer Ford of Lubbock

Terrible customer service and didn’t enjoy being cussed by a manager not a good place to trade low balled on trade in by a manager not a good place to trade low balled on trade in More

Unprofessional, disrespectful, and plain degrading, of my 20-year-old daughter a student at Texas Tech. Her truck has been in the shop for a total of 4 weeks. She brought it in due to her AC not working 20-year-old daughter a student at Texas Tech. Her truck has been in the shop for a total of 4 weeks. She brought it in due to her AC not working properly. Paul Richards, her service advisor has been disrespectful and uncommunicative as the rest of the staff for 4 weeks. She hang been hung up on and laughed at. It has taken me to insert myself in the follow-up to get any type of response. It is a service department unwilling to deal with women or more, so they take advantage of them until a man steps in. This has all been addressed to General Manager Dan Daleon, who has refused to address the 2-page complaint sent to him. When the vehicle was finished and deliverer it smelled like smoked cigarettes and body odor. More

Sold me a lemon, left car with them on June 22, intake manifold gasket bad, valve cover gaskets bad, struts bad, shocks bad, all four tires bad, front end not aligned, engine oil and water mixing together manifold gasket bad, valve cover gaskets bad, struts bad, shocks bad, all four tires bad, front end not aligned, engine oil and water mixing together, many more problems, they have had my car for 39 days and still not fixed it, and they trying to charge me for everything, I will have to sue them now!!!!! Very dishonest dealership!!!! More

Went in to get a key less door code for my 2010 Escape purchased used from a different dealership. Lane Myers was so friendly and helpful. I would give More stars if I could !!! purchased used from a different dealership. Lane Myers was so friendly and helpful. I would give More stars if I could !!! More

Friendly, efficient and easy to deal with. Our salesman, Morgan, was always polite friendly and knowledgeable Our salesman, Morgan, was always polite friendly and knowledgeable More

Got the work done earlier than expected. I was kept up to date on progress I was kept up to date on progress More

Very professional and friendly & timely, great atmosphere, also very clean facility, I would go back!!! atmosphere, also very clean facility, I would go back!!! More

I have updated my review read the entire review. I received an email for a discounted oil change so I made an appointment for 12pm to get the oil change while I wait at the dealership as Its a 40 mi I received an email for a discounted oil change so I made an appointment for 12pm to get the oil change while I wait at the dealership as Its a 40 mile round trip from my house. I showed up at 11:45 for the appointment and was told it was a 3hr wait! When I asked what my appointment was for I was informed it was just to TALK with a service advisor. When I make appointments I expect the service to be done in a REASONABLE amount of time! I left a message for the GM to call me back and see if they could make it right but got no call back. I talked with the service manager Bryan Womack and without asking offered to make things right with a free oil change! More

I had been working on a deal for about two weeks waiting on the suv to get back from the body shop. Spoke with the salesman daily, I even got a text the morning I was suppose to go pick up the car as it was on the suv to get back from the body shop. Spoke with the salesman daily, I even got a text the morning I was suppose to go pick up the car as it was coming out of the body shop. Bout 30 min later I get a call from the finance department that my bank didn’t call them soon enough and they had sold the expedition. Down right dirty, the guy stated since I didn’t finance with them and the other couple were they would be getting the Expedition. I had even let their finance team bid the APR but they weren’t a slight bit close to my bank. I will never do any type of business with them even if they gave me a free car. Little bit sour taste in my mouth to say the least. Wouldn’t recommend them! More

Another fabulous experience with Gene Messer Ford/ Lincoln of Lubbock! Had some work done in October and Another issue came up about a week ago. I had Barbara's card on hand from that previous visit. Lincoln of Lubbock! Had some work done in October and Another issue came up about a week ago. I had Barbara's card on hand from that previous visit. I emailed her after 5 pm and got a reply by 6:45 AM the next morning. My car was in her service Bay 4 hrs later. She is the absolute best!! Won't take my Lincoln Navigator anywhere else. She's professional yet makes you feel like Youre coming in to see an old friend. Her service department is fast and reliable. Can't say enough good things about this dealer. More