Gene Messer Ford of Lubbock

Would give no stars if I could. I bought a used Chevrolet pickup. From Ashley Ramirez. They have a policy you can drive it 5 days or 250 miles whichever comes first. They di I bought a used Chevrolet pickup. From Ashley Ramirez. They have a policy you can drive it 5 days or 250 miles whichever comes first. They didn't have time to clean it the night I bought it he said come back and we will clean it up for delivery. He stated he wanted to leave early because he was off the next day. I took the truck there at 2 PM. My elderly mother picked me up. We went back at 6 :15 pm still not ready. Waited. They come out with it washed and partially vacuumed. Still white dog hairs in back. I had pointed out a dead bird in radiator to take out and the tracks the seat moved on were so filthy. Well they delivered it still filthy didn't even wipe off doors and dash. Soda spilled on the side of passenger seat where plastic runners are holding down carpet. I paid to have my car detailed and armoralled tires shined. The whole 9 yards and they want to give me thus. Well I said you can just keep it and took my Dodge Journey and left. Got a call from Morgan Rhew online finance manager. We want to make you happy. What can we do? He told me they were unwinding the deal with Wells Fargo who overnighted them the $27,000. Said that I could buy another vehicle if I wanted. Michael Rubio manager in used car sales told me 2 different days that he had walked back to accounting and the deal was being unwinded. Got a Congratulations letter from Wells Fargo! They had no documentation of anything being undone. Next day a executive from Wells Fargo said "I understand that you are concerned and so are we. I am sending people to Gene Messer today to take care of this." Gene Messer was holding their money drawing interest whatever and messing me around also because I had went back to them believing all their lies that I didn't have the other loan. Three managers and Adrian Hernandez Finance Manager had me on the phone with his boss in the office and they said it was being taken care of ....lies. I now had the loan with Wells Fargo for a truck they have up for sale on their lot and website. My car loan which 2 weeks later still isn't paid off and they are working on making my credit report show I skipped a payment. 30 days late. Because they want to use everyone's money. Lie to banks whatever they have to do to finance you. I have at this point bought another truck from them and have 3 auto loans!! No one will return my calls!! Can't even get the GM to call me. Morgan Rhew, Michael Rubio, Adrian Hernandez. Not one person involved in my deals will return a call. They are a very dishonest Dealership. They are deceitful and once you sign the papers they are 100% done with you. They get their money overnighted to them then they won't pay off your note. What a deal for them. Seems like they are right up there with Reagor Dykes. I didn't make enough to buy the vehicle so later I found out that they told the bank I made 3 times what I do. They didn't have to do that because my dad said he would cosign. Crazy!! If you want honesty stay away from the Gene Messer dealership's. They are really shady from my personal experience. I will never do business with any Gene Messer again. A pack of liars. More

Great service Glenn was amazing and addressed everything promptly and at a great price. He really cared about me. promptly and at a great price. He really cared about me. More

Collision center management has an issue with honesty and truthfulness. Just hope they don't mess your car up, cause they will do everything they can to avoid taking responsibility for it being thier techni truthfulness. Just hope they don't mess your car up, cause they will do everything they can to avoid taking responsibility for it being thier technicians fault. More

I have used this dealership for years. Always have been pleased with service. Would recommend it. Always have been pleased with service. Would recommend it. More

I bought a pickup there and ninety days later the motor locked up they said it would be 10 grand for a new motor lol however warranty would only cover 6 grand. Bottom line is they had already got there mon locked up they said it would be 10 grand for a new motor lol however warranty would only cover 6 grand. Bottom line is they had already got there money from the finance company so they didnt care if i fixed it or defaulted on my credit. Lesson learned i will NEVER deal with them again because they chose money over customer care. More

Dealership and it’s personnel make it a pleasant experience each time vehicles are serviced. experience each time vehicles are serviced. More

Really nice and down to earth people really helpful. Went out of there way to help me.didnt buy the vehicle I wanted.it had sold.but would highly recommend this dealer.and when I decide to buy.ill look to th out of there way to help me.didnt buy the vehicle I wanted.it had sold.but would highly recommend this dealer.and when I decide to buy.ill look to them first. More

Got us in and got both our cars done. We had an oil change and tire rotation and had a battery replaced. Great job guys! change and tire rotation and had a battery replaced. Great job guys! More

Bought my truck with Dylan Hitchcock after being played around at frontier dodge I wanted a ram and ended up with a 2021 F150 because of the excellent customer service from Dylan. around at frontier dodge I wanted a ram and ended up with a 2021 F150 because of the excellent customer service from Dylan. More

This dealership has terrible service policies. If you make an appointment for an evaluation of av problem they will ask you to leave the car for a week before they will even look at it. I don’t understan make an appointment for an evaluation of av problem they will ask you to leave the car for a week before they will even look at it. I don’t understand the purpose of the appointment if they aren’t even going to look at it for a week and you need to leave the vehicle to maintain your place in line. This is truly unbelievable and whoever created the policy should go! More