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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,270 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,270 reviews

November 03, 2025

It was a routine vehicle checkup and Elizabeth’s customer service and care were/are tops. More

by Chanco2414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth (Leeanne)
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Nov 03, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 02, 2025

I called and they got me in the same day and got me fixed up before I go on a trip thank you. More

by Michael H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbra
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Nov 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi Michael, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 01, 2025

Dealership opened up on time service agent was readily available asked questions took care of everything especially my special request time during service was reasonable everything was explained needed re More

by bobtexasfirefighter
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Nov 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 31, 2025

One of the best less stress . dealer ship that I have ever experienced fast and easy More

by mbgill7704
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily
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Nov 02, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 31, 2025

Very good communications from service advisors. The updates were timely and very informative. I felt like they were taking care of me. More

by jaimeyslas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Ann and Noah
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Nov 02, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 29, 2025

Friendly. Great service. Very exceptional work. Highly recommend this shop for anyone that needs first rate body work. More

by bobbwinchell54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Oct 30, 2025 -

Gene Messer Ford of Lubbock responded

Hi, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!

October 29, 2025

Dealership was great easy process to handle everything. Sales person was great and made everything easy More

by Zanderkadeluera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paula,Nguyen
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Oct 30, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're glad you had such a wonderful experience with us! We hope to see you soon!

October 28, 2025

Always easy to schedule an appointment for my vehicles for service to fit my busy schedule. In and out in no time. More

by flogmj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn, Hanna
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Oct 29, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 28, 2025

Great dealership, very helpful and friendly people. Kudos to you all. Can't wait to continue to do all my service needs here. More

by Kristi
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael...service manager
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Oct 28, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 27, 2025

Friendly, helpful people who are very knowledgeable about their vehicles. Highly recommend dealing with them. More

by Nancy F
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremiah Martinez
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Oct 28, 2025 -

Gene Messer Ford of Lubbock responded

Hello Nancy, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

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