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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
942 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 942 reviews

March 05, 2025

Service writer was very helpful and kind. Mechanic also was very informative on my problems with my veh. Sure More

by agarcia1163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Mar 09, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 05, 2025

The dealer came to my house to perform a software recall. It was easy to schedule and was completed on time. More

by jeffprobo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Mar 09, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 01, 2025

very happy with the service and knowledge sales person was a pleasure to work with with on the purchase More

by garciaandson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Nevarez
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Mar 04, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

March 01, 2025

My service advisor Glenn is always a pleasure to work with and give the attention needed More

by jwells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Mar 04, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. We are always more than happy to assist you if anything else comes up. Take care!

March 01, 2025

Always great service, an incredible value and everyone is always so helpful. That’s the reason I keep both my vehicles serviced at Gene Messer More

by Jbushtexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Mar 04, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 01, 2025

I liked the way they picked our vehicle up and returned it back to us. More

by Robbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caden Campbell
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Mar 04, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 28, 2025

Barbara was sooo extremely helpful in getting my sons car in and started towards being repaired… The guys in the shop who I don’t know were so much quicker than what we expected… Barbara mentioned at least m More

by joepinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara / Service Department
Report | Print
Mar 02, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 28, 2025

Overall great experience. The buying process was quick and straightforward. I appreciate their help. Thanks More

by Stepheng
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deveron Mckelvey
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Mar 02, 2025 -

Gene Messer Ford of Lubbock responded

Hi Stepheng, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 28, 2025

Great dealership! My advisors were willing to do anything and everything to assist me And get me on the way! More

by jaelynnorrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael, Barbara
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Mar 03, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 27, 2025

Thank you for the great service! When in doubt, take it to the dealership, not all service shops are same! More

by julianr348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Calderon
Report | Print
Mar 02, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

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