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Gene Messer Ford of Lubbock

Lubbock, TX

4.6
965 Reviews

6000 19th St.

Lubbock, TX

79407

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Showing 965 reviews

March 15, 2025

Great cars and Trucks to select from. Service is 5 star and wouldn’t take my Ford anywhere but the best. Thanks, Gene Messer More

by Michaelelms114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Mar 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Ford Lubbock. Until the next time we meet, take care!

March 15, 2025

David, was awesome and personal, advise and kept me informed on all aspects of my vehicle. Need more David at Gene Messer. Appreciate the valet service, nice touch of courtesy. More

by EJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Mar 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Feel free to reach out to us if you need anything. Have a wonderful day.

March 14, 2025

All aspects of my recent purchase were great. . Professional and friendly service in all departments More

by Jabishop1222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Paz and Steve in sales. Fernando in finance
Mar 18, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 13, 2025

Our car broke down out of town, and Gene Messer service worked us into their schedule to get us fixed and back on the road! Our service advisor was polite and helpful. We walked thru the issue with him and More

by That1Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
Mar 16, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 13, 2025

Johnny checked my truck in and confirmed my service needs. Then when all of the tasks were completed he let me know it was ready. More

by tswindle418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny - Service Advisor
Mar 16, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are glad Johnny could help! If you have any further questions, please don't hesitate to reach out!

March 11, 2025

Great service department and the staff was very understanding and kept in touch the whole time! More

by Tracyanne1113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Mar 14, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Gene Messer Ford Lubbock

March 11, 2025

Great experience, Barbara, Johny, Glenn and the technicians always do a great job. They return my vehicle back to me repaired, recalls completed and a clean vehicle. More

by enaudc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Johnny Glenn Emilio
Mar 15, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 10, 2025

There are 2 ford dealerships in town. I prefer Gene messer to the competition, handsome down. More

by bobhinkle53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jahnny
Mar 13, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thanks for your praise and kind comments about our team. Until the next time we meet, take care!

March 10, 2025

Mike and Noah were both very communicative and responsive about the status of my vehicle. More

by Vanessa Arreola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah, Mike
Mar 13, 2025 -

Gene Messer Ford of Lubbock responded

Hi Vanessa, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. We do hope we can be of assistance in the future. Take care!

March 10, 2025

Very efficient and clear service process. I made an appointment online and received same day service. I appreciated the frequent updates and communication. More

by RC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audriana
Mar 13, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

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