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Gene Messer Ford of Lubbock

Lubbock, TX

4.6
965 Reviews

6000 19th St.

Lubbock, TX

79407

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Showing 965 reviews

March 08, 2025

Just traveling when I ruined a tire. Noah was extremely helpful in dealing with my warranty and getting my tire replaced. More

by scovey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Mar 09, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff Noah to be so supportive during your experience here at Gene Messer Ford Lubbock. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 06, 2025

Efficient, friendly, very helpful on first visit and 2nd. Barbara , Lincoln specifically is outstanding representative More

by Sugarbar007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
Mar 09, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 06, 2025

Barbra was very friendly and caring person . Her expertise and attention to detail is as awesome as. More

by johnnyolvera1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbra
Mar 09, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

March 06, 2025

Very responsive, kept me informed, excellent service advisor. Would have been nice if they had run the car through the car wash. More

by dbw4Him
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Mar 09, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 05, 2025

Service writer was very helpful and kind. Mechanic also was very informative on my problems with my veh. Sure More

by agarcia1163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Mar 09, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 05, 2025

The dealer came to my house to perform a software recall. It was easy to schedule and was completed on time. More

by jeffprobo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Mar 09, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 01, 2025

very happy with the service and knowledge sales person was a pleasure to work with with on the purchase More

by garciaandson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Nevarez
Mar 04, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

March 01, 2025

My service advisor Glenn is always a pleasure to work with and give the attention needed More

by jwells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
Mar 04, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. We are always more than happy to assist you if anything else comes up. Take care!

March 01, 2025

Always great service, an incredible value and everyone is always so helpful. That’s the reason I keep both my vehicles serviced at Gene Messer More

by Jbushtexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Mar 04, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 01, 2025

I liked the way they picked our vehicle up and returned it back to us. More

by Robbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caden Campbell
Mar 04, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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