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Gene Messer Ford of Lubbock

Lubbock, TX

4.6
938 Reviews

6000 19th St.

Lubbock, TX

79407

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Showing 938 reviews

February 19, 2025

Everyone was friendly and worked in an efficient manner. I especially liked the service writer, Audra-ana. More

by Nunez.yancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audra-ana Soto
Feb 21, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

February 18, 2025

When I got there he said can i help you and i said yes I need an oil change he said okay its that you needed i said yes and they checked the. back brakes he told me that's it was going too need brake pads i More

by oscarnramos77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember sorry
Feb 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 16, 2025

Very reliable great service and a decent price. Bought my truck here and get it service here also. Staff is friendly and helpful More

by Lunachris64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Feb 19, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 15, 2025

Very friendly and quick service. Whole buying process took about two hours. Salesman was not pushy at all, I recommend Gene messer Ford and Alejandro Nevares as a salesman. More

by Ernesto Favela
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Nevarez
Feb 19, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 15, 2025

They were quick and efficient. They were quick and efficient. They were quick and efficient More

by branhend21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Feb 18, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 14, 2025

Great experence. Friendly. People. Technician and advisor and manager very knowleadable. Were professional in dealing with customers. More

by albert.casias
Workmanship
Recommend Dealer
Yes
Employees Worked With
Mike,cal
Feb 18, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

February 14, 2025

Had a TPMS issue and tried taking it to a normal tire place. Unfortunately they weren’t able to fix our situation. We called Gene Messer and they told us to come right over and they will check it out More

by Michaeltwallin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah and Addison
Feb 18, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 13, 2025

Efficient to work with. Listened to what I was looking for and never pushed me to put down more than had. Went above and beyond. More

by Jamie h
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Tristan
Feb 17, 2025 -

Gene Messer Ford of Lubbock responded

Hello Jamie, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 13, 2025

Barbara is a fantastic service representative. I really enjoy when she is the service representative I deal with at Gene Messer Ford. She takes care of her customers and is very thorough. Thank More

by BandRTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara the customer service representative in the service department.
Feb 17, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 13, 2025

Dylan Hitchcock is a very competent salesman and worked diligently to get me the truck of my dreams. More

by gjharley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Hitchcock
Feb 17, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

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