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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

September 17, 2025

Great all round service from beginning to end. Including service Advisor and speed of service More

by dquine1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
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Sep 20, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2025

The dealership is clean and is easy to enter the service department. It's conveniently located for me. More

by ivalles
Recommend Dealer
Yes
Employees Worked With
My service writer
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Sep 20, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2025

Service team and Alfredo went above and beyond when I had a flat tire at my home More

by rebeccalillian0524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo
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Sep 20, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2025

Very professional and quick . He in the finance person got us in and out pretty quick. More

by Lbevers.lb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier.
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Sep 20, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 15, 2025

I dropped my truck off first thing in the morning for a service and was happy with how fast the work was done. More

by RS Electric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audra-ana
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Sep 17, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 14, 2025

Great service. They gave us immediate attention and answered all of our questions. Purchasing the vehicle same day was quick and easy. More

by traci01ag
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan
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Sep 16, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 14, 2025

Got me in and out pretty quick and Britton was very helpful today thank you More

by Jose Maldonado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton
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Sep 16, 2025 -

Gene Messer Ford of Lubbock responded

Hi Jose, we are glad Britton could help! If you have any further questions, please don't hesitate to reach out!

September 13, 2025

Everyone from salesman to service personnel were very helpful, knowledgeable, and polite. It was a pleasure doing business at Gene Messer Ford More

by ronfoley44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton Kleinman
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Sep 15, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Thank you again, and have a fantastic day!

September 12, 2025

Salesman and finance manager were very courteous and knowledgeable. They explained and answered our questions in detail. More

by greg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tuff Walters
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Sep 14, 2025 -

Gene Messer Ford of Lubbock responded

Hi Greg, we are very happy to have provided you with such a positive experience! We hope you have a great day!

September 12, 2025

Gene Messer Lincoln is very accommodating, punctual, friendly, and fair in pricing on services provided. More

by steak.flowing-4h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Sep 14, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

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