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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

August 21, 2025

The service was great. I love that I dont have to take time away.from work to have my vehicle serviced. More

by Sandiegarcia46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Garcia
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Aug 24, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 21, 2025

They had a loaner car for me as I requested. My car was ready when they said it would be. I was satisfied with the service. More

by judyevans3264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
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Aug 24, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 19, 2025

Leighann was Awesome! !! My interaction with her has earned my business. Very friendly and professional. More

by Rick B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leighann
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Aug 22, 2025 -

Gene Messer Ford of Lubbock responded

Hello Rick, we're happy you found Leighann to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 19, 2025

Noey my contact person did a tremendous job with my Ford Mustang being in the shop for repair! Thanks More

by t_cabrera70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noey
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Aug 22, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found Noey to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 19, 2025

Great experience with a recall. Alfredo was amazing. I like the texts before picking up vehicle and dropping it back off with estimated times of arrival. More

by rebeccalillian0524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo
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Aug 22, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to Alfredo here at Gene Messer Ford Lubbock! Please don't hesitate to reach out if there's anything additional we can do for you.

August 19, 2025

Service was fantastic and the service tech Brittan was very helpful and considerate on my needs and suggestions about my vehicle 🚗 More

by Swifty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittan
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Aug 20, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 18, 2025

Glenn was a big help to me. He did a wonderful job. It did not take very long thank you. Gerald. More

by gqcoug11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Aug 20, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found Glenn to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

August 16, 2025

Quick service and very prompt and polite attitude and very helpful and knowledgeable will continue to come to Gene messer ford More

by Mário Rangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can not remember his name
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Aug 18, 2025 -

Gene Messer Ford of Lubbock responded

Hi Mário, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 16, 2025

Customer service was awesome. Audi-Anna was wonderful. Prices were fair. Enjoyed my time there More

by alanl.gillespie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adianna in customer service was awesome
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Aug 18, 2025 -

Gene Messer Ford of Lubbock responded

Hi Alanl, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 16, 2025

I highly recommend Gene Messer Ford in Lubbock Texas! I was driving to Lubbock to do dinner shopping and other things when a warning light for My engine filter came on. I called and spoke to Glen. As I p More

by MrHatcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen and Cadyn
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Aug 18, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with Glen! Thanks for the recommendation, and have an amazing day!

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