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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

August 16, 2025

Dealing with Paula at Gene Messer was a smooth experience. She was a pleasure. And the new truck is awesome. More

by seabird2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paula
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Aug 17, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Please don't hesitate to reach out if there's anything additional we can do for you.

August 14, 2025

There were many inconsistencies while the dealer retained my truck for warranty reasons, the necessary part was ordered urgently but once the part arrived 2 weeks before my truck being released the service a More

by alandepirlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micheal Calderon
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Aug 17, 2025 -

Gene Messer Ford of Lubbock responded

I’m sorry for the delays and communication issues you experienced—this isn’t our standard. Our Service Director, Michael Pursrer, will be contacting you to help resolve this. If you prefer, you can reach him directly at 806-793-2727 or his email at mpurser@group1auto.com  Buck Barton General Manager, Gene Messer Ford Lubbock

August 13, 2025

Noah was the best he kept me informed of my vehicle. I know he has no control over anything else.but I will say I had thought about trading my truck in but I kept calling sale and Noone would ever answer More

by Shawna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Aug 13, 2025 -

Gene Messer Ford of Lubbock responded

Hello Shawna, thank you for your kind review; we are happy to pass along your comments to Noah here at Gene Messer Ford Lubbock! Thank you, and have a fantastic day!

August 12, 2025

Took my wife’s car in for a new water pump. Barbara took good care of us and kept us in the loop with updates. More

by eldre03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
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Aug 13, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

August 11, 2025

Noah was helpful, patient and informative, excellent people skills and treated me with respect as a woman and veteran!! More

by raven_heart1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Aug 12, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 09, 2025

Xavier helped us get to Dylan was super helpful and helped us locate what we were looking for. Luis made out financing paperwork simple. More

by Baschraderdds
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier, Dylan, Luis
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Aug 11, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please don't hesitate to reach out if there's anything additional we can do for you.

August 08, 2025

Very friendly, very helpful, always a pleasure dealing with them always do great work. Definitely recommend More

by Ahernandez860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Aug 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 08, 2025

This dealership has always been helpful. Glen helped me this time and he was very kind and hope to get him again. More

by Lhwillis7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen
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Aug 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 04, 2025

Cadyn stuff great job. Met me quickly to see how he could help. Kept in touch and was very professional. Excellent service. More

by Lhill1169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
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Aug 06, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found Cadyn to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

August 03, 2025

Josh Redding was a pleasure to work with. Go see him for a great deal. More

by Darlene Conner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Redding
Report | Print
Aug 04, 2025 -

Gene Messer Ford of Lubbock responded

Darlene, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please don't hesitate to reach out!

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