Gene Messer Ford of Lubbock

In the past few years the customer service has done a complete turn around. Best customer service I have experienced from a service dept ever. Everyone I dealt with could not have been nicer! complete turn around. Best customer service I have experienced from a service dept ever. Everyone I dealt with could not have been nicer! More

Billie is my service advisor and she has really done a great job of going the extra mile to make sure that I am taken care of as a customer. That is very rare to find someone who really tries hard to do a great job of going the extra mile to make sure that I am taken care of as a customer. That is very rare to find someone who really tries hard to do a great job. If she lived in Muleshoe I would try and hire her to work for our company! More

The sales team was great help me out with my credit to get the car we wanted get the car we wanted More

Hello sir, it was a great experience working with your dealership. Great customer service. I am very happy with the G80 you sold me. Thank you Juan for the sale and delivery. Have a good day. Once again dealership. Great customer service. I am very happy with the G80 you sold me. Thank you Juan for the sale and delivery. Have a good day. Once again, thank you. More

Was a good experience and will go back. Never drove a ford before really like it so far Never drove a ford before really like it so far More

When I arrived I was greeted very prompt and courteous by Hope, was directed directly over to Tuff whom was very prompt in getting everything together for me on the Tundra, I was treated very professionally Hope, was directed directly over to Tuff whom was very prompt in getting everything together for me on the Tundra, I was treated very professionally by the financial team on getting what options I wanted in the truck and Yuff had the truck detailed and waiting for me when all was signed and ready to go, 100% satisfied customer More

Excellent in and out, convenient and easy, Noah was great to work with and the video is nice to see them actually doing everything. to work with and the video is nice to see them actually doing everything. More

They were very friendly and supportive. They got me an Uber to attend another appointment. They got me an Uber to attend another appointment. More

Extremely knowledgeable? Great customer service. Always know that I will receive fair pricing and good service. Great customer service. Always know that I will receive fair pricing and good service. More

The service advisor was great. He checked in on me and kept me updated. The price was good as well He checked in on me and kept me updated. The price was good as well More