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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
913 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 913 reviews

December 05, 2024

The staff was really friendly and quick to greet me. The waiting room was nice and the free coffee was excellent More

by Jacksiler13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Dec 06, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Thank you, and have a fantastic day!

December 05, 2024

Got everything done I needed quick and correctly! Very pleased with my experience with the service crew and Cadyn for getting everything set up and done! More

by Ryan Stimmel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
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Dec 08, 2024 -

Gene Messer Ford of Lubbock responded

Hi Ryan, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 03, 2024

I go to this dealership for all of my maintenance needs, and they are always friendly and helpful. More

by Jeff Paden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Dec 20, 2024 -

Gene Messer Ford of Lubbock responded

Hello Jeff, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 03, 2024

Presented the dealer with what I was looking to do. Dealer was able to make the deal work More

by sparkee.dd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Develop (sales), Luis (finance)
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December 03, 2024

Great staff in loan department especially Luis. He was very knowledgeable and called up right away to change some paperwork. More

by Debra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis
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Dec 03, 2024 -

Gene Messer Ford of Lubbock responded

Hello Debra, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 03, 2024

Aliyah was extremely helpful in helping my husband and I complete the purchase of our new Expedition! More

by nat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aliyah Bollegar
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Dec 05, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 02, 2024

Glen did a great job handling my oil change and tire rotation. Always courteous and efficient More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen
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Dec 03, 2024 -

Gene Messer Ford of Lubbock responded

Hi Mike, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

December 02, 2024

Have always received great service from this dealership. Won't take my vehicles anywhere else for any maintenance issues. More

by raymondmunoz001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
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December 02, 2024

John was great! He took over from Tom (who was not helpful) and made sure I knew what was happening with my car and when it would be done! I will ask for John on all More

by brendiethreadgill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom, John
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December 02, 2024

Easy to schedule service. Service completed very efficiently. Everybody was very friendly and helpful with all aspects of appointment More

by toni.galvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
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