Gene Messer Ford of Lubbock

Great staff in loan department especially Luis. He was very knowledgeable and called up right away to change some paperwork. He was very knowledgeable and called up right away to change some paperwork. More

Aliyah was extremely helpful in helping my husband and I complete the purchase of our new Expedition! complete the purchase of our new Expedition! More

I go to this dealership for all of my maintenance needs, and they are always friendly and helpful. and they are always friendly and helpful. More

Glen did a great job handling my oil change and tire rotation. Always courteous and efficient rotation. Always courteous and efficient More

On Monday, November 18th, I sheduled to have a recall done, as well as have two things checked on my vehicle. I was told it would take one or two days to do. When I delivered my vehicle on Wednesday the done, as well as have two things checked on my vehicle. I was told it would take one or two days to do. When I delivered my vehicle on Wednesday the 20th, I was told it would take three to four days. On Wednesday, one week later, I had to call about my vehicle. I was told they were still working on it. When I said it had been a week, I was told to hold. When they got back to me, I was told it was ready. When I got there, I had to wait till it was brought out to me from the back. The one hour recall program was done on the first day. It took the other technicians a week to decide the vehicle needed a new battery. If not for the fact I still have bumper to bumper coverage for the next two and a half years with you, I would take my vehicle elsewhere. Your people will have to do a lot better for me to start trusting you again. As a life long Ford owner, I hope you do do better. More

Wait time needs to be improved especially if customer have a schedule appointment at 8:00am and vehicle finely ready at 3:30pm. have a schedule appointment at 8:00am and vehicle finely ready at 3:30pm. More