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Gene Messer Ford of Lubbock

Lubbock, TX

4.6
910 Reviews

6000 19th St.

Lubbock, TX

79407

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Showing 910 reviews

December 03, 2024

Great staff in loan department especially Luis. He was very knowledgeable and called up right away to change some paperwork. More

by Debra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis
Dec 03, 2024 -

Gene Messer Ford of Lubbock responded

Hello Debra, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 03, 2024

Aliyah was extremely helpful in helping my husband and I complete the purchase of our new Expedition! More

by nat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aliyah Bollegar
Dec 05, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 03, 2024

I go to this dealership for all of my maintenance needs, and they are always friendly and helpful. More

by Jeff Paden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
Dec 20, 2024 -

Gene Messer Ford of Lubbock responded

Hello Jeff, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 02, 2024

Have always received great service from this dealership. Won't take my vehicles anywhere else for any maintenance issues. More

by raymondmunoz001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
December 02, 2024

John was great! He took over from Tom (who was not helpful) and made sure I knew what was happening with my car and when it would be done! I will ask for John on all More

by brendiethreadgill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom, John
December 02, 2024

Glen did a great job handling my oil change and tire rotation. Always courteous and efficient More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen
Dec 03, 2024 -

Gene Messer Ford of Lubbock responded

Hi Mike, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

December 02, 2024

Easy to schedule service. Service completed very efficiently. Everybody was very friendly and helpful with all aspects of appointment More

by toni.galvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
November 30, 2024

On Monday, November 18th, I sheduled to have a recall done, as well as have two things checked on my vehicle. I was told it would take one or two days to do. When I delivered my vehicle on Wednesday the More

by jesse
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel and others.
Dec 03, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Buck Barton General Manager bbarton@genemesser.com

November 30, 2024

Wait time needs to be improved especially if customer have a schedule appointment at 8:00am and vehicle finely ready at 3:30pm. More

by h.ford61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Dec 03, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Buck Barton General Manager bbarton@genemesser.com

November 30, 2024

Great service, friendly customer service. Technicians were extremely helpful and polite. Uber service was great. More

by lizaperez69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan East
Dec 02, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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