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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
905 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 905 reviews

November 26, 2024

I came in for routine maintenance and enjoyed fresh coffee while waiting. The service was Quick, efficient and friendly. More

by T Gednalske
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Specialist
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Nov 28, 2024 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 26, 2024

Alfredo Garcia in the service department was courteous and worked hard to find me a discount on a oil change. More

by Rollins223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Garcia
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Nov 28, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 26, 2024

I’m grateful they picked my car up however annoyed that the job was not a 100% complete. I figured the dealership knows the job that you pay for. More

by leticiasoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden
Report | Print
Nov 28, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for taking time to leave a review. I am happy to hear you used our pick up and delivery services that we offer. I apologize that we misses something. Michale Pugh our service manager will be reaching out to pick it back up and get your issue resolved. Thank you again for your business. Buck Barton General Manager bbarton@genemesser.com

November 26, 2024

Alfredo did a great job in getting my car in quick and keeping me up to date on everything for a fast experience. More

by rachel.suit
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfredo
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Nov 28, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 24, 2024

Maintenance and update work at Gene Messer today. Barbara took the absolute best care of all my needs. Thank you Gene Messer Fora and thank you BARBARA. Absolute Best More

by GRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Report | Print
Nov 26, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 22, 2024

Great, quick arrive with professional staff. They were incredibly accommodating when I needed to quickly return for a part replacement. More

by a.flesch92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pue
Report | Print
Nov 25, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 22, 2024

Was a hesitant, due to the experience I've had in the past. But was really impressed, with the service, the friendly young man, got right on my vehicle, time frame, was just as he said. I was well please More

by Smokey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Campbell
Report | Print
Nov 25, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 21, 2024

My service advisor ARYAN GUZMAN was very knowledgable regarding my vehicle maintance visit and explained the process to my complete understanding. I will be looking forwardbton my next appointment. More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aryan Guzman
Report | Print
Nov 21, 2024 -

Gene Messer Ford of Lubbock responded

Hi Jesse, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 21, 2024

Excellent service as the technicians. well equipped to do their job.needs to be recommended More

by glendz
Recommend Dealer
Yes
Employees Worked With
Noah Edwards
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Nov 25, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

Nov 25, 2024 -

glendz responded

Excellent services as their technicians are well equipped to do the job. Needs to be recommended.

November 19, 2024

Took 4 days and didn’t even fix my window. Then tried to scam me More

by Martin A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
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Nov 22, 2024 -

Gene Messer Ford of Lubbock responded

Martin A. Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Buck Barton General Manager bbarton@GeneMesser.com

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