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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

June 21, 2025

I’ve purchased vehicles at Gene Messer for 30 years. I will only go there for service and repair. I’ve always encountered a friendly professionalism among the employees. More

by rita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Vasquez
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Jun 23, 2025 -

Gene Messer Ford of Lubbock responded

Hi Rita, thank you for your loyal support for the past 30 years! We truly appreciate your trust in us for all your vehicle needs. Our team is dedicated to providing friendly and professional service to all our customers. We look forward to serving you for many more years to come.

June 20, 2025

They did the required work and didn’t work at a respectable price. Thank you. More

by coyotejunkmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
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Jun 23, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 20, 2025

Great service and they give us a great deal. Everyone was accommodating especially the sales professional. More

by Dangie Jimenez Hernandez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paula Nguyen
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Jun 23, 2025 -

Gene Messer Ford of Lubbock responded

Hello Dangie, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please don't hesitate to reach out!

June 20, 2025

I shopped around West Texas and found the best deal by far was at this dealership. More

by pplachno
Recommend Dealer
Yes
Employees Worked With
Paula Nguyen
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Jun 22, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 20, 2025

Very polite and professional. Excellent experience! My vehicle was serviced well and the wash job was superb! More

by bobbie.brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember… Cliff? Clint?
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Jun 22, 2025 -

Gene Messer Ford of Lubbock responded

Hi Bobbie, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!

June 19, 2025

Took my vehicle to get serviced. The Hispanic gentleman who checked me out went above and beyond. Told me about the monthly special and answered any questions I had. More

by crystal.m23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hispanic guy who used to detail cars.
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Jun 21, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

June 19, 2025

Fixed factory repair issues in the allocation time of five hours. The service manager was good. More

by tedjoclark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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Jun 21, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your feedback! Thank you, and have a fantastic day!

June 19, 2025

I took my F150 in for service and a noise in the front end. The noise was in the front differential and was fixed under warranty. More

by meinrobert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Greer
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Jun 20, 2025 -

Gene Messer Ford of Lubbock responded

Hello Meinrobert, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

June 19, 2025

They were polite and professional and answered my question the work good the truck was clean when I picked it up More

by gaaschp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara, Elizabe
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Jun 20, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

June 18, 2025

New customer to Gene Messer Ford. Brought my 2014 Ford Escape Titanium in for scheduled maintenance review. Michael Calderon is an excellent service department technician. Met me with More

by srearlybird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Calderon,
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Jun 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

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