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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

June 18, 2025

Overall very satisfied. The repairs took a very long time but everything was explained to me by my service advisor, David Vasquez. It took a long time because of dealing w More

by brnmcnl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Vasquez
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Jun 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 18, 2025

Polite and helpful. Clean and respectful . Was told how long it would be up front. More

by robertswafford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Jun 20, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

June 17, 2025

Glenn Norris Did a great job for me as my service technician? Looking forward to seeing how the repairs will help the drive. More

by Bobbyketchersid
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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June 17, 2025

Very easy to deal with. Communication was key. I was informed of any repairs prior to work being done More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Juarez
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June 17, 2025

Took my ford in for service, it came out with parts not attached back properly, my turbo disconnected, dirty as xxxx, settings changed, and hail damage…very disappointed and to top it off, had an oil chang More

by Thomas.haigood82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cadyn
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June 15, 2025

Disappointed in recent service. Unprofessional service representative. Had to call to see if car was even checked in after drop off. When I picked up I had to drive out of garage m More

by doc.rakk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cayden
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Jun 16, 2025 -

Gene Messer Ford of Lubbock responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. Michael Pugh our service manager, will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Buck Barton General Manager bbarton@Group1Auto.com

June 14, 2025

I was treated with professional courtesy and was kept informed of all repairs being needed on vehicle from a team I trust. More

by blandrum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn, Eric
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Jun 16, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2025

I have given my car for the recall notice, they have checked the part and gave me ahead of the tentative date. But the unhappy thing is they have not even cleaned my car, it was so dusty. If they cou More

by srinipharma2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jun 17, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Buck Barton General Manager bbarton@genemesser.com

June 13, 2025

My experience was excellent. I had an appointment for service and they finished how much quicker than I expected. My service advisor Noah was very helpful and professional. I hat More

by gaylamittel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Edwards
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Jun 15, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2025

I have had several great experiences here in the last few years. Easy Peasy oil change today with super friendly staff and great accommodations. More

by anamariee3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Report | Print
Jun 15, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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