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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
870 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 870 reviews

September 25, 2024

Everyone was friendly fast and courteous during my whole service help me out in every way that I needed and went a little bit above and beyond when they didn’t have to More

by jefferyfeagin319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Sep 28, 2024 -

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 24, 2024

Friendly and helpful used car dealership. Ethan and Adrian were very helpful. Now to get our tags. More

by Reid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan and Adrian
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Sep 28, 2024 -

Gene Messer Ford of Lubbock responded

Hello Reid, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. We are always more than happy to assist you if anything else comes up. Take care!

September 23, 2024

Very professional dealership been here for a long time great experience good people and knowledgeable More

by Garciaro1431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't get the name
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Sep 28, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

September 22, 2024

Very professional and very courteous. Fast service. Even though it wasn't a ford and didn't have an appointment they had my car done very promptly More

by fvgarza1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caden and glenn
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Sep 28, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 21, 2024

It was a great experience, no pushy sales people, the really took care of me More

by Randy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tuff
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Sep 22, 2024 -

Gene Messer Ford of Lubbock responded

Hi Randy, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 17, 2024

I usually have a great experience with them. My advisors are always polite and helpful.Noah was very good today.I just have one complaint......the plastic was left on the seat,the floor protector More

by robbiejaycountry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Report | Print
Sep 21, 2024 -

Gene Messer Ford of Lubbock responded

We regret to hear that you had this experience with us. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Gene Messer Ford Lubbock (806) 793-2727

September 14, 2024

Very clean and even though the transaction took almost 4 hours it didn’t feel like it. Very friendly and helpful staff. More

by ALA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aliyah B
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Sep 16, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 14, 2024

Fully met our expectations. The process was quick but thorough. Bought several vehicles over the years, this was smoothest yet More

by jae.kerr@att.net
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily
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Sep 16, 2024 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 12, 2024

They fixed my Lincoln. They fixed it right. I’m happy. Go buy a car from them. More

by Markwin 75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billi
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Sep 14, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 12, 2024

Perfect Service. Great communication. Everything handled properly and in a timely manner. No complaints at all. More

by struiz831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Sep 15, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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