Gene Messer Ford of Lubbock

Kirk went through the inventory of vehicles and found 2 pickups that met what we were looking to purchase. He pulled a few string so we could get the test drives completed. Paperwork and purchase was qu pickups that met what we were looking to purchase. He pulled a few string so we could get the test drives completed. Paperwork and purchase was quick. Great experience, solid people, no complaints! More

When you make appointment for service It still take 1/2 day or more to get it serviced. First time they had it for hours then I went to check on progress. They hadn’t started do I cancelled & asked for th day or more to get it serviced. First time they had it for hours then I went to check on progress. They hadn’t started do I cancelled & asked for the truck back. Then Barbara Orr came over talked with me asked for a 2nd chance. She gave me her card then wrote on the back Fee Oul Change & Tire Rotation. I’ve called Barbara for appointment explained who I was so she made the appointment, thanked me for giving a 2nd chance. I went in got the oil change & tire rotation but was charged $ 88.00. I didn’t remember Barbara name, but she made my appointment, the service guy said no notes. I paid $88.00, I’m a senior on a budget & this was totally unexpected. Again problems. No more. Lack of communication More

Great friendly service! Tom took great care of us! Definitely will be coming back! We bought our son a pick up here and will be shopping here in the future! Tom took great care of us! Definitely will be coming back! We bought our son a pick up here and will be shopping here in the future! More

My maintenance appointment took exactly as long as I was quoted and Glenn Norris was wonderful. The waiting area suited my needs and allowed a great environment for me to work remotely. I was a service ad quoted and Glenn Norris was wonderful. The waiting area suited my needs and allowed a great environment for me to work remotely. I was a service advisor for 5 years, so I know what to expect from a dealership experience and I feel like they checked all of the boxes! More

Glen always provides top notch prompt service. He’s outstanding and is my go to guy He’s outstanding and is my go to guy More

Glenn was extremely helpful and kept me up to date while car was in service. car was in service. More

Got there on time for my appointment, went right in, was a busy day, 2hrs later all done. Great Job. Noah was great! a busy day, 2hrs later all done. Great Job. Noah was great! More

Great dealership with excellent staff. Definitely want the best for you and your likings. I would recommend! Definitely want the best for you and your likings. I would recommend! More

Treated with respect and they helped me greatly on the final bill. They keep me informed as to progress and when it would be finished. final bill. They keep me informed as to progress and when it would be finished. More

The technician was friendly and professional. The service was quick and efficient. Thank y’all so much for scheduling my Bronco to get an oil change!! The service was quick and efficient. Thank y’all so much for scheduling my Bronco to get an oil change!! More