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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
966 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 966 reviews

November 19, 2024

Took 4 days and didn’t even fix my window. Then tried to scam me More

by Martin A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
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Nov 22, 2024 -

Gene Messer Ford of Lubbock responded

Martin A. Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Buck Barton General Manager bbarton@GeneMesser.com

November 18, 2024

We recently purchased our 5th vehicle from Gene Messer. If you go to Gene Messer dealerships you’ll know why. Our salesman is hard working to get the perfect vehicle for us. They don’t haggle on the price. More

by pschapman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Tristan
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Nov 21, 2024 -

Gene Messer Ford of Lubbock responded

Hello, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Gene Messer Ford Lubbock

November 17, 2024

You guys do a great job as always thanks for the great service and price More

by rrrail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caylan
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Nov 19, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 16, 2024

Glenn is a pleasant advisor. Is patient and very formal. Would not want anyone else to be my advisor. More

by Collin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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Nov 18, 2024 -

Gene Messer Ford of Lubbock responded

Hi Collin, thanks for your praise and kind comments about Glenn. Feel free to reach out to us if you need anything. Have a wonderful day.

November 16, 2024

Cadyn is always real nice very pleasant and professional and always does a good job More

by ioballe9@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Campell
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Nov 18, 2024 -

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to Cadyn here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

November 16, 2024

Excellent communication, organization and professionalism. Ashley great salesman. Cordial and knowledgeable West Texas lucky to have this dealership. More

by john.bagwell
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ashley Ramirez, Eugene Gutierrez
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Nov 18, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thanks for your praise and kind comments about Ashley. Please don't hesitate to reach out to us if there's anything more we can do!

November 16, 2024

My advisor was very friendly and knowledgeable about the service that was done on my F-150. More

by Alfredo1319.ag5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Caley
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Nov 18, 2024 -

Gene Messer Ford of Lubbock responded

Hi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.

November 15, 2024

They are friendly, respectful and courteous. We were in and out in one day with the vehicle we really wanted. They have a great inventory. More

by Teresa Walker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Lopez
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Nov 18, 2024 -

Gene Messer Ford of Lubbock responded

Hello Teresa, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 14, 2024

Outstanding service — special shout out to Glenn Norris. , he always is very professional — Thank you! More

by slow&fast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
Report | Print
Nov 18, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

November 13, 2024

I was looking for Excellent service, I appreciate good customer service. And that is exactly what I got. Thanks again. More

by roycejiminez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aryan Guzman
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Nov 14, 2024 -

Gene Messer Ford of Lubbock responded

Hi, your satisfaction is our top priority. We hope to be of service to you again in the future. Best wishes, Gene Messer Ford Lubbock

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