Back

Gene Messer Ford of Lubbock

Lubbock, TX

4.5
562 Reviews

6000 19th St.

Lubbock, TX

79407

Directions

By Type

Showing 562 reviews

September 01, 2023

Staff was exceptionally friendly and worked hard to get us into our new vehicle. We are extremely happy with our purchase. More

by Sheiladbejarano75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hope, Will, Alex, John and Don
Sep 06, 2023 -

Gene Messer Ford of Lubbock responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 31, 2023

Great job my advisor kept me up dated let me know what was wrong with my car and updated what I needed to do to fix my car was very helpful More

by frankolguin69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Sep 04, 2023 -

Gene Messer Ford of Lubbock responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that our staff at Gene Messer Ford Lubbock provided a great experience for you! It would be our pleasure to have the opportunity to assist you again.

August 30, 2023

I dropped my car off 2 and a half weeks ago and it still wasn’t ready when I picked it up today to head back home from college for the weekend. They told me that it would be done in a week and a half. The s More

by audreyspurgin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
August 30, 2023

They are very friendly. Virginia was very helpful and courteous in aiding me to get a ride home. Also gave me the number to get a pick up ride if needed. More

by Weldonbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia
Aug 30, 2023 -

Weldonbaker responded

thank you for the quick service

August 30, 2023

Great salesman, made great offer and the dealership did everything to make the buying experience good. More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
William Martinez
Sep 04, 2023 -

Gene Messer Ford of Lubbock responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 29, 2023

Salesman are good to deal with its the service department they broke our windshield and took a long time for them to get back to to us a month later and windshield still not fixed they never returned your ph More

by mezamaria1710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Aug 29, 2023 -

mezamaria1710 responded

We are a loyal customers we have been doing business there for a long time we had a 2018 escape that service messed up too when we took it for an oil change I feel like they need to take more accountability for their mess ups

August 25, 2023

Horrible service department. 2018 Ford Fusion 2020 Electrical issue with gear shifter no power to car but the shifter had a loud buzzing noise, Service dept could not find the More

by Shawnellhobbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glen
August 25, 2023

Daniel was very helpful and fast dispatching my oil change and service. Everything was handled perfectly. More

by george
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 03, 2023 -

Gene Messer Ford of Lubbock responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

August 18, 2023

Gene Messer Ford of Lubbock serviced my car quickly and resolved all my issues. Barbara was extremely helpful and kept me updated throughout the process! More

by triciawilkie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
Sep 06, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for choosing Gene Messer Ford Lubbock! It was our pleasure to take care of your automotive needs. We want to thank you for acknowledging Barbara and her dedication to providing you with an excellent service experience. We appreciate your business and the Five-Star review!

August 18, 2023

Service department completed in a few hours. They kept me informed of what was checked and done. More

by Reg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane was great. Barbara is also excellent to work with.
Aug 26, 2023 -

Gene Messer Ford of Lubbock responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

...
39
...