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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

May 12, 2025

Excellent customer service and the valet service for regular maintenance is a wonderful addition. All services I have had on my vehicle have been completed professionally and in a timely manner. More

by Carrielynne
Recommend Dealer
Yes
Employees Worked With
Luis and the valet that picked up my vehicle
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May 14, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 10, 2025

Service manager was complete and nice and very helpful and the staff was very helpful More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audri-Ana
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May 12, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 09, 2025

Very helpful service and costed me less than I expected! Also offered a good deal on tires and I’m so grateful! More

by theblankrune
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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May 12, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 08, 2025

Noah’s customer service was fantastic! He explained everything every step of the way! Thank you! More

by Tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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May 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi Tiffany, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 08, 2025

We had a great service and polite to deal with. More knowledge in the work field. More

by glendz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn at gene Messer
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May 09, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

May 07, 2025

Very clean. Professional. And attentive. I was particularly impressed with the service writer I had. I believe his name was Noah. More

by kford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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May 09, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thanks for your praise and kind comments about Noah. We are always more than happy to assist you if anything else comes up. Take care!

May 05, 2025

Great experience buying new car at Gene Messer. Very friendly people there and a fair price. More

by Richard Little
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salesman was Steve Zionts and he did a good job.
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May 08, 2025 -

Gene Messer Ford of Lubbock responded

Hello Richard, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 05, 2025

Paula was very helpful. Made the car buying process easy and painless. Thanks for the hard work!! More

by premiertrucknauto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paula
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May 07, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found Paula to be so supportive during your experience here at Gene Messer Ford Lubbock. Please don't hesitate to reach out if there's anything additional we can do for you.

May 05, 2025

Our sales person was Alyssa and she was great! She went above and beyond to have me as a customer and I would shop there again because she was on top of everything and answered any questions I had More

by Donnie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alyssa
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May 07, 2025 -

Gene Messer Ford of Lubbock responded

Hi Donnie, we're happy you found Alyssa to be so supportive during your experience here at Gene Messer Ford Lubbock. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 03, 2025

Service at Gene Messer is the best in town, they picked up my car, worked on it and delivered back, it was so easy. More

by arreolaa98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Juarez
Report | Print
May 06, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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