
Gene Messer Ford of Lubbock
Lubbock, TX
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Had a recall completed there. He glass replaced on my Bronco. Took two weeks and when I got the car back there was glue all over the body panels and the glass. Spend a couple of He glass replaced on my Bronco. Took two weeks and when I got the car back there was glue all over the body panels and the glass. Spend a couple of hours cleaning up the mess. More
I wasn’t planning on leaving a one star review until I noticed one of the tail pipes was bent after my car getting picked up from service. It took over a month for them to even diagnose my vehicle. The on noticed one of the tail pipes was bent after my car getting picked up from service. It took over a month for them to even diagnose my vehicle. The only good part was that my service advisor, Billi was exceptional at communication and getting me updates, and this was not her fault. It’s a good thing that the dealership I bought the car from bought the car back from me because of the engine damage (I bought the car 2 days before bringing it into service), otherwise there would be some serious issues. If you’re bringing your vehicle here for service, be prepared to wait a really long time, and take photos of your car before it goes into service in case it comes back damaged like mine did. More
Even though my vehicle was not diagnosed until 10 days after drop-off, I was pleased with the effort was made to notify me. Aryan treated me with tremendous respect and answered all my questions in a pro after drop-off, I was pleased with the effort was made to notify me. Aryan treated me with tremendous respect and answered all my questions in a professional manner. I will return to this dealership with any problems that may come up. More