Gene Messer Ford of Lubbock

I made a reservation like 2hrs before I dropped. There was no wait and got the good service. Thank you Sam There was no wait and got the good service. Thank you Sam More

Thanks for the time. Thanks for the time. Thanks for the time. Thanks for the Thanks for the time. Thanks for the time. Thanks for the More

Service department appointment and communications is TERRIBLE! We brought a vehicle in for 5 recalls on a Tuesday and were told that it would not be looked at by a technician until the following Monday. TERRIBLE! We brought a vehicle in for 5 recalls on a Tuesday and were told that it would not be looked at by a technician until the following Monday. I asked if we could bring it back that day instead of it sitting on the lot. We were told “No because we would lose our place in line.” Makes no sense that our vehicle had to SIT THERE for six days when we needed it. Part of the reasoning for the delay was the 4th of July - then DON’T schedule appointments that week. Just like any other business, an appointment means that service will be started that day. Should be no different than a reservation at a restaurant or a doctor’s office appointment. Then it had to sit there AGAIN as parts needed to be ordered. WHY WAS THE PART NOT ORDERED WHEN WE GOT THERE or BEFORE we brought it in? It is a Ford vehicle - you know the parts on the truck. It’s a “recall” - Ford has said a part(s) on the truck is not working correctly. Why do you need a technician to look as it then say “oh we need to order a part.” After multiple inquiries and complaints as to when our vehicle would be ready, we were told a service manager (Glen) should have already called us (he had not called) and would be calling later that day — we never heard from any service manager. Very frustrating two weeks when we should not have had to leave our vehicle for more than a few days. More

We went looking for a good deal and we ended up with a great deal. Nick Aycock was our salesman. He was a delight to work with. He was able to get us a great deal on a beautiful Ford F150. Thank you Ni great deal. Nick Aycock was our salesman. He was a delight to work with. He was able to get us a great deal on a beautiful Ford F150. Thank you Nick and I will recommend Nick and Gene Messer Ford in Lubbock. More

Gene Messer is a very great place for top $$$ trade ins and great deals and willing to work numbers. They want to earn your busy. That’s why we came back for our 2nd Ford Raptor. Love this place and enj and great deals and willing to work numbers. They want to earn your busy. That’s why we came back for our 2nd Ford Raptor. Love this place and enjoying my new truck. Easy dealing. Thanks everyone for making this happen smoothly. Mann’s More

My Sales Person and Finance team were all great and helped me every step of the way. helped me every step of the way. More

My husband and I purchased our Ford Explorer from your dealership last Saturday, July 6. We worked with Kaitlyn Tiller in sales, and Derek in finance. Our experience was so great, and easy! I am 9 months dealership last Saturday, July 6. We worked with Kaitlyn Tiller in sales, and Derek in finance. Our experience was so great, and easy! I am 9 months pregnant with our first child, and we were certainly not expecting to have to buy a car at this point in time. We initially found the car on CarGurus, but ended up calling the dealership directly and dealing with Kaitlyn. She was so nice, professional to deal with, and understanding about our situation. We live in New Mexico, about a four hour drive from Lubbock. Kaitlyn was able to arrange for us to pick the car up in Amarillo which is about half the distance for us, and she and Derek had all the paperwork in order for a quick and easy transition. Not to mention Jimmy and Gail, who brought the car from Lubbock to Amarillo. And we love the car! We cannot thank your team enough for all of their help, and will consider Gene Messer at the top of our list of options when we make our next vehicle purchase. More

Thank you for working on my wife's expedition. Excellent service. Friendly service technicians helping us. Excellent service. Friendly service technicians helping us. More

Excellent Dealership. Best car buying experience ever. I was able to get my dream car at the price I wanted in no time. The whole process was smooth and easy. Great sales Best car buying experience ever. I was able to get my dream car at the price I wanted in no time. The whole process was smooth and easy. Great sales and financing staff! More

Sales and finance were extremely helpful and professional. They made it easy to buy. Would recommend to anyone. professional. They made it easy to buy. Would recommend to anyone. More